amoCRM 2.0 vs Omnidesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
amoCRM 2.0
This cloud-based CRM system centralizes customer communication across messengers, emails, and calls. It enables personalized dialogues and offers powerful analytics, reporting, and automation tools for sales teams.
- Messaging-powered CRM
- Multi-channel communication (messengers, email, calls)
- Personalized customer dialogues
- Analytics and reporting
- Sales automation tools
Read full descriptionHide full description
amoCRM is the worlds first messaging-powered CRM. Multi-channel communication lets you converse through messengers, emails, and calls from a single app. Now every interaction with your customers can be a personalized one-on-one dialogue. Plus managers love our powerful analytics, reporting and automation tools. Its the perfect messenger-based sales solution for entrepreneurs and SMBs. Get full access to amoCRM while on-the-go with our iOS app.
Omnidesk
Manage customer inquiries from all channels directly from your mobile device. Respond to tickets, chats, and collaborate with colleagues on the go. Stay connected with clients and streamline your workflow with powerful mobile tools.
- Process inquiries from all channels
- Use custom and standard filters
- Respond to tickets and chats
- Utilize message templates
- Edit ticket parameters and user data
- Collaborate with colleagues via notes
- Receive customizable notifications
Read full descriptionHide full description
iOS приложение Омнидеска позволяет обрабатывать обращения всех каналов с мобильного устройства и оставаться всегда на связи с вашими клиентами. Основные возможности приложения: - Работа со стандартными и кастомными фильтрами, созданными в веб-версии сервиса - Обработка как обычных обращений, так и чатов - Использование общих и личных шаблонов для быстрых ответов и действий - Изменение всех параметров обращений, включая кастомные поля - Просмотр и редактирование данных пользователя, включая кастомные данные - Переход к предыдущим обращениям пользователя - Общение с коллегами с помощью заметок - Просмотр действий коллег в обращениях - Поддержка горячих клавиш и мультизадачности для iPad Pro - Поиск обращений с историей поисковых запросов, синхронизированной с веб-версией - Настройка уведомлений о новых обращениях, чатах, ответах, а также упоминаниях в заметках - Доступ к приложению по биометрическим данным Отдельно покупать приложение не нужно, и оно доступно вне зависимости от того, какой вы выбрали тариф.
Screenshots
Verdict
The clearest difference is monetization model: Omnidesk at free against amoCRM 2.0's freemium. Omnidesk also leads on review sentiment (32% vs 16%). amoCRM 2.0's advantage is update cadence (every 9 days vs every 6 weeks). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
amoCRM 2.0 ships an update every 9 days, Omnidesk every 6 weeks. The most recent releases landed on October 17, 2026 and October 3, 2026 respectively.
| Parameter | amoCRM 2.0 | Omnidesk |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (24 ratings) — better | — |
| Positive reviews | 16.5% of reviews | 31.8% of reviews — better |
| Number of ratings | 24 — better | — |
| Update frequency | Every 9 days — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, Apple Watch | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 178 MB | 92 MB |
| Age rating | 4+ | 17+ |
| Developer | amoCRM | OMNI SUPPORT SYSTEMS LP |
Customer experience
amoCRM 2.0
Omnidesk
In-app purchases
amoCRM 2.0
No in-app purchases
Omnidesk
No in-app purchases
