OneDesk vs Synology Drive
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OneDesk
Manage helpdesk tickets, tasks, and projects efficiently from your mobile device. Collaborate with your team, track time, and respond to customer inquiries on the go. This all-in-one solution streamlines support and project management.
- Respond to customer tickets
- Manage tasks and tickets
- Collaborate with team
- Track time
- Push notifications
- Share files
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Deliver exceptional helpdesk support and manage your daily tasks on the go. The OneDesk mobile app is designed to connect you to your OneDesk account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone. OneDesk is an all-in-one application for help desk, issue tracking, requirements management, and project management. OneDesk allows you to support customers and manage projects in one place. KEY MOBILE FEATURES: Access your tickets and tasks Respond to customer tickets and messages Manage tasks and tickets - Prioritize, assign, update statuses, and log progress Collaborate and communicate with your team Track time with the timer or submit timesheets Stay updated with push notifications Share files on tickets and tasks
Synology Drive
Access and manage files stored on your Synology NAS from your mobile device. This app allows you to view various file types, including office documents, and offers convenient file management features like syncing, searching, and sharing on the go.
- Access Synology NAS files on the go
- View documents, spreadsheets, and slides
- Sync files
- Search files
- Share files
- Move and label files
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**To use this app and enjoy its features, you must own Synology NAS and install the latest Synology Drive Server.** Synology Drive iOS mobile app allows you to easily access and manage files in your Synology Drive on the go. In addition to common file types, such as documents, images, videos, and music, the app's user-friendly in-app viewer can open Synology Office documents, spreadsheets, and slides. Convenient management features, such as syncing, searching, sharing, moving, and applying labels to files, are all available in the app, allowing users to complete tasks efficiently anytime, anywhere.
Screenshots
Verdict
The clearest difference is rating: Synology Drive at 4.5 against OneDesk's 1.4. Synology Drive also leads on review sentiment (33% vs 0%) and ratings volume (4.4K vs 5). OneDesk's advantage is update cadence (every 5 weeks vs every 3 months) and iOS requirement (15.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Synology Drive holds the better App Store score, 4.5 against 1.4. That said, the two scores are not equally well evidenced: Synology Drive has 4.4K ratings behind it against 5, so its average is the more settled of the two. Written reviews point the same way: 0% of OneDesk's written reviews are positive against 33% of Synology Drive's.
OneDesk ships an update every 5 weeks, Synology Drive every 3 months. The most recent releases landed on November 2, 2026 and November 5, 2026 respectively.
| Parameter | OneDesk | Synology Drive |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (5 ratings) | 4.5 (4.4K ratings) — better |
| Positive reviews | 0.0% of reviews | 33.3% of reviews — better |
| Number of ratings | 5 | 4.4K — better |
| Update frequency | Every 5 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.0 — better | 18.0 |
| Further details — not scored | ||
| Size | 52 MB | 279 MB |
| Age rating | 4+ | 4+ |
| Developer | Logiciel Onedesk Inc. | Synology Inc. |
Customer experience
OneDesk
Synology Drive
Bugs and requests
OneDesk
Not enough reviews yet to summarise bugs or requests.
Synology Drive
Reported bugs
5 issues- Unable to log in with 2FA
- Sync tasks get stuck or fail
- Folders not showing content
- Incompatibility with latest iOS versions
- Duplicated files and folders after sync
Requested features
5 requests- Add support for offline folder sync
- Improve integration with iOS Files app
- Implement document editing capabilities
- Add option to customize file/folder naming
- Enhance audio/video playback features
In-app purchases
OneDesk
No in-app purchases
Synology Drive
No in-app purchases
Questions
Is OneDesk free?
Is Synology Drive free?
Which has better reviews, OneDesk or Synology Drive?
Do OneDesk or Synology Drive have ads?
Which is updated more often, OneDesk or Synology Drive?
Other comparisons
