OneDesk vs NinjaOne Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
OneDesk
Manage helpdesk tickets, tasks, and projects efficiently from your mobile device. Collaborate with your team, track time, and respond to customer inquiries on the go. This all-in-one solution streamlines support and project management.
- Respond to customer tickets
- Manage tasks and tickets
- Collaborate with team
- Track time
- Push notifications
- Share files
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Deliver exceptional helpdesk support and manage your daily tasks on the go. The OneDesk mobile app is designed to connect you to your OneDesk account. Respond to customer tickets, update tasks, collaborate with your colleagues, and track or log time easily from your phone. OneDesk is an all-in-one application for help desk, issue tracking, requirements management, and project management. OneDesk allows you to support customers and manage projects in one place. KEY MOBILE FEATURES: Access your tickets and tasks Respond to customer tickets and messages Manage tasks and tickets - Prioritize, assign, update statuses, and log progress Collaborate and communicate with your team Track time with the timer or submit timesheets Stay updated with push notifications Share files on tickets and tasks
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
Screenshots
Verdict
The clearest difference is rating: NinjaOne Mobile at 2.6 against OneDesk's 1.5. NinjaOne Mobile also leads on review sentiment (22% vs 0%) and ratings volume (73 vs 4). OneDesk's advantage is iOS requirement (13.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NinjaOne Mobile holds the better App Store score, 2.6 against 1.5. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 0% of OneDesk's written reviews are positive against 22% of NinjaOne Mobile's.
OneDesk ships an update every 4 weeks, NinjaOne Mobile every 2 months. The most recent releases landed on July 7, 2026 and September 18, 2026 respectively.
| Parameter | OneDesk | NinjaOne Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 1.5 (4 ratings) | 2.6 (73 ratings) — better |
| Positive reviews | 0.0% of reviews | 21.9% of reviews — better |
| Number of ratings | 4 | 73 — better |
| Update frequency | Every 4 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 49 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Logiciel Onedesk Inc. | NinjaRMM LLC |
Customer experience
OneDesk
NinjaOne Mobile
Bugs and requests
OneDesk
Not enough reviews yet to summarise bugs or requests.
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
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- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
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- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
In-app purchases
OneDesk
No in-app purchases
NinjaOne Mobile
No in-app purchases
