Textline vs Avochato

Deliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction. The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users. * iPhone App syncs with textline.com for both Mobile and Desktop use * Multiple Phone Numbers for different Departments * Text Message as a Team with accounts for multiple Agents * Assignments: Assign Conversations to Team Members * Whispers: Include notes inline with Customer Conversations * Shortcuts: Store templates for frequently used business text replies * Address Book: Save searchable notes about your loyal customers * Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive * Auto Responses: Send an automated greeting or a special message for offline hours * Availability: Toggle your status from Available to Away * Scheduled Messages: Compose a text message to be sent later * Facebook Messenger: Add your Facebook page as an additional Department * NPS: Send Net Promoter Score surveys via SMS * Integrations: Connect Textline to Zendesk, Slack, and Zapier

Tired of giving out your personal number to customers? When you sign up, we’ll give you a new unique Avochato phone number. When anyone texts that number, their messages will appear within the Avochato app. Reply from the app, and they’ll receive your response as a text message from your Avochato number. Avochato provides a shared messaging inbox for your team. Continue providing support on the go; stay in touch with employees in the field no matter what device they use; drive sales by letting customers text message you from an online ad. And much more. Text messaging is the most immediate way to contact anyone -- an employee, a customer, a vendor. But managing text messages at scale is a disorganized pain. And managing them wrong can upset or annoy customers, employees, and other people who matter to your business. Avochato enables you to use text messages intelligently to retain customers, operate efficiently, and increase sales. For Support: - Enable customers to text you for help - Receive, delegate, and respond, all from the Avochato app - Get stuff fixed, quickly For Operations: - Stay in touch with employees on the go - Save money by using devices employees already have - Coordinate distributed teams For Sales: - Let people text you from a targeted ad - Get back to them fast, by text or voice call - Close sales and iterate better with quality leads Capabilities: - Receive and reply to texts from your iPhone using separate, unique Avochato numbers - Call anyone using your Avochato number instead of your personal number - Receive calls directly in the app via push notification without needing to forward the call to your phone - Manage texts and live chats with AI agents to automate responses - Integrate with Salesforce, Slack, Okta, Zapier, Microsoft Teams, and more - Auto-respond to new incoming texts using custom message templates, keywords, and surveys - Send one-to-many texts via broadcasts to message multiple contacts at once - Assign and prioritize conversations across your team - Automatically escalate conversations from AI agents to teammates - Track sentiment across all coversations