Textline

Textline

Business Text Messaging

22 ratings
17 reviews
Free
With Ads

Details

  • Released
  • Updated
  • October 14, 2016
  • December 2, 2021

Features

Textline screenshot #1 for iPhone
Textline screenshot #2 for iPhone
Textline screenshot #3 for iPhone
Textline screenshot #4 for iPhone
Textline screenshot #5 for iPhone
Textline screenshot #6 for iPhone
iphone
ipad
🖼️Get Icon
Icons↘︎

About

Enable your team to provide customer support and sales through SMS. Customers can text your business directly without needing an app, leveraging the high open rates of text messages for faster responses and improved satisfaction. This mobile app syncs with the web service for on-the-go team collaboration.

Team SMS for customer support
Dedicated business phone numbers
Syncs with web service
Conversation assignments
Message templates
Automated responses
NPS surveys via SMS
Show original description

What's New in Textline

2.0.2

December 2, 2021

Bug fixes

User reviews

Sign in every time?

Not sure why the app updated and now I have to sign in every time I want to use it. Doing that for a texting app is actually insane.

HORRIBLE

I’m 90% sure this is a data collection scam. Do not sign up. Do not allow access to your contacts.

Does what we need, for the most part

There are a dew quirks though.
1. No notification badges unless I set them to persistent.
2. If I’m typing and get a call it erases it and I have to start over.
3. When starting a new message, you have to type the name, exit and go click the list of names for the names to actually show up.

App is pointless

Don’t even receive messages

Horrible update December 2, 2021. App pretty much unusable.

Hey, Textline has worked pretty well for several years. I’ve been using it since the spring of 2019. Definitely a bit buggy and a little clunky but it has worked. I really appreciate a lot of the features and integrations it it has. Unfortunately, the recent update is horrible. I hate the interface. Very blocky and bright and in your face. Please revert to the old one. Also, and this is the worst part, on the mobile phone I am unable to edit contact information or save new contact information. We have multiple users on mobile devices. This is our main way of using Textline. Please correct this issue as soon as possible. For the price that is being paid to use this software, situations like this should not be happening. It’s one of the most expensive software’s on the market. Also, I would just as soon reached out to Support for help but was not able to easily find any information on that. All support buttons on the App Store send it to a generic homepage for Textline. I was unable to find any buttons on the homepage or website to reach out to support.
Show more

FAQ

Does Textline have ads?

Yes, Textline contains advertisements. As a free service, advertisements are displayed to support its operation.

What is the Textline rating?

Textline has a rating of 2.7 stars from 22 ratings. This indicates a mixed reception from its user base.

What devices does Textline support?

Textline is available on iPhone, iPad, and iPod. It is designed for Apple mobile devices.

What is the age rating for Textline?

Textline has an age rating of 4+. This means it is suitable for users aged 4 and above.

How often is Textline updated?

The latest version of Textline was released on December 2, 2021. Users can expect updates to improve functionality and address issues.

Can Textline integrate with other tools?

Yes, Textline offers integrations with popular services like Zendesk, Slack, and Zapier. This allows for seamless workflow automation.

What are Textline's key features for teams?

Textline allows multiple agents to text as a team, assign conversations to team members, and use pre-saved message templates. It also supports whispers for inline notes and auto-responses.

Does Textline require customers to install an app?

No, customers do not need to install an app to text your business. They can use their standard SMS messaging app to communicate via your dedicated Textline number.