Gilbert 311 vs Alert Valley Metro®

Do you see something in Gilbert that needs to be fixed? A pothole? Is your streetlight out? Need a new trash can? Now you can help us fix these issues quickly and efficiently. Gilbert 311 allows citizens to report common non-emergency issues, tag their location, and send them to the appropriate Gilbert staff member for assistance. Residents can create, view and track the status of their report making it easy to engage and communicate with their local government and improve their community.

Alert Valley Metro® (Alert VM®): Free Safety and Security Mobile App for Riders The Alert Valley Metro® Safety and Security App offers riders a quick and discreet method for reporting safety and security concerns directly to the police. App users can send photos, six second video, text descriptions, and locations of suspicious people or activities. From the home screen, users have two easy options for contacting the police: * The “Report an Issue” button allows users to send text or photos directly to the police. To ensure discretion, the camera flash is automatically disabled when photos are taken through the app. When reporting an issue, users can select locations and report categories to assist the police. Riders can also send reports anonymously if they chose. * The “Call 911” button will connect customers directly the police. The application is designed for robust operation even under conditions of poor signal strength. If you send a report from an area without cellular/Wi-Fi connectivity, it will be stored and sent when connectivity returns. The system is also designed to send text descriptions before photos so that the police can get information as quickly as possible. Additional Features: BOLO (Be On the Look Out) Alerts. BOLO Alerts on Alert Valley Metro may display alerts from the police about specific persons of interest. For example, Alert Valley Metro may display information about a missing person or child, such as where they were last seen. If you see a person from a BOLO, immediately call 9-1-1 and send an app report discreetly. Help keep Valley Metro safe, "See Something, Say Something"