RouteThis Helps vs PRIME Wire
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RouteThis Helps
Diagnose network issues affecting smart home devices and internet speed. This app runs tests and shares diagnostic information with technical support to quickly resolve connectivity problems.
- Network tests and diagnostics
- Identify internet connectivity problems
- Troubleshoot smart home devices
- Share diagnostic information with support
- Improve home internet experience
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RouteThis Helps runs a variety of network tests and diagnostics to help identify problems impacting smart home devices and internet connectivity. This information is shared with technical support and will help solve your issue quickly so you can go back to enjoying the best possible experience for your home internet and smart home devices.
PRIME Wire
Control connected devices wirelessly from anywhere. Schedule custom timers for lighting and appliances, and manage multiple devices simultaneously. Receive alerts when devices activate, offering convenient home automation.
- Wireless device control
- Custom timer schedules
- Manual ON/OFF control
- Smart Scenes for multiple devices
- Add and configure multiple devices
- Push notifications
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The PRIME ON app provides wireless control of your connected devices from anywhere. The PRIME ON app is the perfect tool to control your PRIME SmartOutlets. PRIME's home automation products now work with Google Home and Amazon Alexa. -Set multiple custom timer schedules for indoor and outdoor lighting, fans, and other electrical devices. -Manual ON/OFF control allows you to control your devices from your smartphone or tablet. -Smart Scenes feature enables the linkage of multiple devices providing control of multiple devices at the same time. -Easily add and configure multiple PRIME devices. -Receive push notifications to alert you when devices activate. *Requires internet access or cellular signal.
Screenshots
Verdict
The clearest difference is rating: PRIME Wire at 4.7 against RouteThis Helps's 2.0. PRIME Wire also leads on review sentiment (39% vs 18%) and ratings volume (1K vs 200). RouteThis Helps's advantage is update cadence (fortnightly vs every 6 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PRIME Wire holds the better App Store score, 4.7 against 2.0. That said, the two scores are not equally well evidenced: PRIME Wire has 1K ratings behind it against 200, so its average is the more settled of the two. Written reviews point the same way: 18% of RouteThis Helps's written reviews are positive against 39% of PRIME Wire's.
RouteThis Helps ships an update fortnightly, PRIME Wire every 6 months. The most recent releases landed on November 2, 2026 and November 11, 2026 respectively.
| Parameter | RouteThis Helps | PRIME Wire |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (200 ratings) | 4.7 (1K ratings) — better |
| Positive reviews | 18.5% of reviews | 39.1% of reviews — better |
| Number of ratings | 200 | 1K — better |
| Update frequency | Fortnightly — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 62 MB | 218 MB |
| Age rating | 4+ | 12+ |
| Developer | RouteThis Inc | Prime Wire and Cable, Inc. |
Customer experience
RouteThis Helps
PRIME Wire
User reviews
RouteThis Helps
From 200 App Store ratingsWhat we love
- 🎯 Accurately identifies network issues
- 🚀 Quick and efficient diagnostics
- 📊 Provides actionable recommendations
- 💡 Helps isolate device-specific problems
- 🔧 Useful for tech support collaboration
Room to improve
- 🔒 Privacy concerns - collects data without user visibility
- ❌ Inaccurate or misleading results
- 😕 Confusing user interface and unclear instructions
- 🚫 Requires access code not provided to users
- 📍 Demands location permissions unnecessarily
PRIME Wire
From 1K App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Works as advertised
- 🚀 Simple setup
- 🚀 Reliable functionality
- 👍 Consistent performance
Room to improve
- 🐛 Connectivity issues
- 🐛 Unreliable in cold weather
- 🐛 Buggy app updates
- 🔒 Security/privacy concerns
- 🐛 Difficulty pairing devices
Bugs and requests
RouteThis Helps
Reported bugs
9 issues- App crashes during benchmarking network stage
- Unable to proceed without access code
- Crashes on connection testing
- Cannot input access code properly
- App shows issues but no clickable links to view details
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- Inconsistent speed test results on repeated runs
- Detects issues but provides no meaningful feedback
- Copies data from clipboard without user action
- Fails to detect internet connection when other apps work fine
Requested features
9 requests- Display diagnostic results to users before sending to support
- Show detailed network configuration information (router model, channel, encryption)
- Provide specific WiFi channel recommendations
- Allow users to review all collected data prior to submission
- Implement automatic data deletion from support servers after set period
Show 4 moreShow fewer
- Remove mandatory location permission requirement
- Add access code generation within the app
- Include device-specific troubleshooting steps
- Show network congestion analysis details
PRIME Wire
Reported bugs
5 issues- App crashes after iOS updates
- Devices randomly going offline
- Unable to log in or change password
- Schedules/timers not working as expected
- Inability to add or control individual plugs
Requested features
5 requests- Siri/HomeKit integration
- Auto-shutoff timer option
- Improved app UI/UX
- Better cold weather performance
- More reliable connectivity
In-app purchases
RouteThis Helps
No in-app purchases
PRIME Wire
No in-app purchases
