Captivated Texting vs UPExperience

Your business already has a phone number. Captivated turns it into a real conversation channel — no app for customers to download, no new number to remember. They just text you, the same way they text everyone else in their life. From the thread, your team does the actual job. Send real-time messages loaded with photos and videos when a phone call won't cut it. Keep every contact organized with editable profiles, tags, and internal notes only your team can see. Dig up any conversation instantly with search. Running behind on something? Schedule a message and it goes out exactly when you meant it to. Payments, paperwork, and appointments live in the same thread. Collect payments by credit card or ACH, send forms and surveys, request a customer's location, and book appointments straight onto your calendar — synced with Google or Microsoft, so nothing falls through the cracks. Send your business contact card and a customer has your number saved in one tap. Growing your list is just as simple with built-in opt-in links and QR codes. And when volume picks up, Captivated scales with you. Unlimited keyword replies route conversations automatically, automations send the right message to the right department without anyone lifting a finger, and workflows keep your whole team following the same playbook. Need to loop in a coworker without leaving the app? Internal team chat keeps that conversation right next to the customer one. Your customers are already texting everyone else in their life. Give them a reason to text you too.

UpdatePromise powers more than 20,000 businesses today and is now available for Mac OS. Consumers expect to be communicated with via SMS Text Messaging, UpdatePromise helps you meet that expectation through TCPA Compliant Business Texting solutions that have been proven by over 10 Million Consumer Connections. UpdatePromise communicates directly to your customers' cell phones without the need for them to install an app. And since more than 96% of text messages are opened within 90 seconds, you and your customers will be communicating in real time! Real time communications generate increased sales, higher customer satisfaction rates and Net Promoter Scores that build your brand and repeat customer base, further increasing your revenue and profits! Instant notifications tell you when a customer responds to a text message, gives a negative survey or completed an online electronic signature or payment. The UpdatePromise Mac OS app is synced across your desktop and other mobile devices in real time so you never miss a message, alert or instant notification. Automated Messaging (On Integrated Systems)