Mitel Connect vs ePhoneGo2

Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).

To stay competitive, an organization’s high-performing employees need flexibility, to maximize their productivity without being tied to a desk. Plus, as a business, you must be able to maintain and protect sensitive company data while ensuring that your employees are fully accessible even while on the road. Employees often use personal devices for business transactions while on the road, which the company has no visibility of. These road warriors need a viable solution that gives them the ability to use their personal phones yet remain connected to the corporate communication system, enabling them to leverage business information with every call. In addition, businesses frequently lose components of the client interaction history when customers are contacted outside of their corporate phone system. Businesses need a solution that offers insight into all employee / client interactions, even those conducted while their employees were on the road. The solution is ESI ePhoneGO2™. Having the ePhoneGO2™ application on the iOS smartphone presents a user experience that mirrors the functionality of the ESI desktop phone, allowing employees who are “on-the-go” to make and receive business calls from anywhere using their personal devices, while still maintaining a single office phone number and voice mail. This also eliminates the need to publish anyone’s private mobile number to clients! Features – Receive calls on your Mobile device which were placed to your Office phone number – Make outgoing business calls remotely which appear to have been placed from your office – Calls made with ePhoneGO2™ will broadcast your office Caller ID, (not your personal phone number). – Establish one-to-one Video calls with other ePhoneGO2™ users. – Established voice-calls can also be upgraded to Video calls with other ePhoneGO2™ users. – View the Corporate directory with availability status of your contacts. – Create a list of frequently called users from the company directory or your phone’s personal contacts. – Established messaging sessions (SMS or IM). – Transfer calls (blind or supervised) as you would do from your desk. – Record calls from your mobile phone. – Turning Do-Not-Disturb ON or OFF for the mobile device. This allows you to pause alerting while you have your desk phone available). – Call routing options fully sync with your platform – Notification of new voicemail messages. – Make calls over WiFi or 3G / 4G / LTE / 5G, regular data rates apply IMPORTANT ESI ePhoneGO2™ for iOS requires an active account on the ESI Cloud PBX™ **Voice quality is highly dependent upon your WiFi or 3G / 4G / LTE / 5G network bandwidth** Warning for 3G / 4G / LTE Usage Some mobile carriers prohibit or restrict the use of VoIP calls over their networks and may interfere with, block, or institute fees for calls made over their 3G / 4G / LTE / 5G data networks. Check the terms of your cell phone agreement to determine the rules for your carrier. ESI cannot guarantee service and is not responsible for any charges or fees assessed in connection with usage of ESI ePhoneGO2™ on your mobile device. If you experience any issues please open a ticket via the ESI Support site at http://support.esi-estech.com or contact ESI Technical Support at 800-850-2151.