MySmartfren vs MyOrbit
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySmartfren
Manage your mobile account with ease, including checking balances, topping up, and purchasing data plans. The app also offers features for managing multiple numbers, secure payments, and exclusive rewards. It supports eSIM technology for a digital SIM experience.
- Check balance and top up
- Buy data packages
- Manage multiple numbers
- Secure real-time payments
- Digital SIM (eSIM) support
- Earn and redeem SmartPoin rewards
- Live chat support
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Login with ease and enjoy simplified experience: I. Easily check balance, top up, scan voucher data, or buy data packages. Also get recommendations that suit your needs. II. Add and manage multiple smartfren numbers in one account. III. Auto-login with your smartfren number or email. IV. Peace of mind with secure real-time payments. Enjoy multiple payment options from your balance, Simobi+, Sinarmas VA, DANA, OVO, GoPay, ShopeePay, LinkAja, BCA VA, Permata VA, Rekening Ponsel, OCTO Click, OCTO Mobile from CIMB, & credit/debit cards. V. Connect your mySF account to GoPay, OVO, and DANA accounts for easy payment. VI. Choose to auto renew plans and save more. Get more with the app: I. Get 1GB quota bonus for first time install of mySF app & sign up with you smartfren number. II. Earn more & redeem more SmartPoin for rewards and special promos that awaits you. III. With Smartfren WOW Treasure Hunt 2022, join the adventure, get rewards, find the treasures as you transact, invite friends, play the challenge and activities & log into every day. Make your smartphone smarter with Indonesia’s 1st & only Digital SIM (eSIM): I. Enjoy dual SIM smartphone without a physical SIM card II. Special packs with big quota available for devices that support eSIM Have an issue or service request or suggestion, contact us directly via Live Chat on mySF app or website (click on “smarty” to chat). For any additional query/support/feedback/suggestion, please contact us via : I. Call : 888 (from smartfren) or 08811223344 (others) II. Email : customercare@smartfren.com III. Instagram/Twitter: @smartfrencare We love your feedback to help us improve.
MyOrbit
Manage your digital home internet service with this app. Control connected devices, set internet schedules, and monitor daily usage. Top up your data quota and manage your modem settings all in one place for a seamless internet experience.
- Control connected devices
- Set internet schedules
- Monitor daily usage
- Top-up data quota
- Manage modem settings
- Digital home internet service
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Aplikasi eksklusif untuk pelanggan Telkomsel Orbit, internet rumah serba digital. Tingkatkan produktifitas Anda di rumah dengan kecepatan internet yang stabil. Anda juga bisa mengatur modem secara simpel. Mulai dari kontrol jumlah device yang terhubung, atur waktu internetan dan cek pemakaian per hari, top-up kuota dan masih banyak lainnya. Semua dari satu aplikasi. Ini internet baru, ini baru internet. Rasakan internetan cara baru yang bebas ribet. Dengan Telkomsel Orbit, dari A-Z, Semua, Done.
Screenshots
Verdict
The clearest difference is rating: MySmartfren at 4.7 against MyOrbit's 3.8. MySmartfren also leads on review sentiment (26% vs 0%) and ratings volume (356 vs 46). MyOrbit's advantage is monetization model (ad-supported vs free with in-app purchases) and iOS requirement (13.4 vs 15.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySmartfren holds the better App Store score, 4.7 against 3.8. That said, the two scores are not equally well evidenced: MySmartfren has 356 ratings behind it against 46, so its average is the more settled of the two. Written reviews point the same way: 26% of MySmartfren's written reviews are positive against 0% of MyOrbit's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 22, 2026 respectively.
| Parameter | MySmartfren | MyOrbit |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (356 ratings) — better | 3.8 (46 ratings) |
| Positive reviews | 26.1% of reviews — better | 0.0% of reviews |
| Number of ratings | 356 — better | 46 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Ad-supported — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 13.4 — better |
| Further details — not scored | ||
| Size | 141 MB | 93 MB |
| Age rating | 4+ | 4+ |
| Developer | PT Smartfren Telecom | PT Telekomunikasi Selular |
Customer experience
MySmartfren
MyOrbit
Bugs and requests
MySmartfren
Reported bugs
15 issues- App crashes on startup after update
- App crashes on iPhone 6s after update
- App crashes on iPhone 6
- App crashes on startup
- App crashes every time on open
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- Login fails after update
- Cannot verify SMS code
- Parse error when deactivating data plan
- App doesn't recognize Smartfren number
- Lost information and saved number after update
- App not working on iPhone
- App not working after update
- App not working when asking for Smartfren number
- App not working without KTP numbers
- App not working on iPhone
Requested features
7 requests- Option to stop SMS promos
- Improve English language support
- Fix credit card payment gateway
- Simplify app interface
- Allow account creation without KTP for foreigners
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- Improve customer service responsiveness
- Fix app reverting to Bahasa Indonesia
MyOrbit
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MySmartfren
No in-app purchases
MyOrbit
No in-app purchases
