Nucleus Smart vs AB Remote Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Nucleus Smart
This app allows users to control their hearing sound processor directly from a mobile device. Adjust volume, treble, bass, and sensitivity settings, and stream audio wirelessly. It also helps locate lost devices and monitor battery levels and usage statistics.
- Control sound processor settings
- Activate wireless streaming
- Adjust volume, treble, bass, sensitivity
- Locate lost sound processor
- View processor status and battery
- Track usage statistics
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As you move through your day you may be exposed to challenging noise environments. In these everyday moments, actively managing your device settings can help you to hear better. Whether you need to adjust your volume, change program or switch to direct streaming of sound, the Nucleus® Smart App can help you do it quickly, easily and discreetly. We understand you need your sound processor to be working well at all times, so you can hear your best and go about your daily activities. That’s why the Nucleus Smart App offers convenient ways to check the status of your battery, microphones and sound processor, keep track of your hearing and even find a lost processor. With the Nucleus Smart App, you can: - Change programs on your sound processor and activate wireless streaming - Adjust the volume, treble/bass and sensitivity settings (if enabled by your healthcare professional) on your sound processor - Adjust the volume of your Cochlear® True Wireless™ devices - Locate your lost sound processor - View your sound processor status and battery level - Track time spent in speech and the number of coil offs Note: To access the complete functionality of the Nucleus Smart App you will need a Cochlear Account, or you can try the app in Demo Mode. To use the Nucleus Smart App, you first need to pair your Nucleus Sound Processor with a compatible mobile device. See in-app instructions or visit our support page www.nucleussmartapp.com. Compatibility: For information regarding the sound processors, operating systems and devices that are compatible with the Smart Apps and support apps, visit www.cochlear.com/compatibility. Note: Continued use of GPS running in the background can dramatically decrease battery life. The Nucleus Smart App only uses your GPS when it detects your Nucleus Sound Processor has been lost or turned off, and does not constantly track your location. Apple and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
AB Remote Support
This application enables remote fitting support for specific hearing devices via Bluetooth. It acts as an interface for hearing care professionals to program devices remotely over a WiFi or cellular connection.
- Remote fitting support
- Bluetooth connectivity
- Device programming
- WiFi/cellular connection
- Interface for professionals
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The AB Remote Support app is designed to allow remote fitting support for Naída CI M/Sky CI supported devices using Bluetooth connectivity. The app is designed to be the interface between the mobile device and Marvel supported devices to allow hearing care professionals to remotely program recipients in Target CI over WiFi/cellular connection. You may access the user manual in PDF format at: https://www.advancedbionics.com/ifu Instructions for obtaining a printed version of the user manual can be found on the country-specific page. Printed IFUs will be supplied within seven days for no additional charge. AB Remote Support app - UDI-DI: 08400944CI6517YL Advanced Bionics, LLC 28515 Westinghouse Place Valencia, CA 91355 Australia Sponsor Advanced Bionics Australia Pty Ltd B2 / 12 Inglewood Place, BAULKHAM HILLS NSW 2153 Australia
Screenshots
Verdict
The clearest difference is rating: AB Remote Support at 4.6 against Nucleus Smart's 3.0. AB Remote Support also leads on monetization model (free vs free with in-app purchases) and review sentiment (50% vs 27%). Nucleus Smart's advantage is update cadence (every 2 months vs every 32 months) and ratings volume (736 vs 8). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AB Remote Support holds the better App Store score, 4.6 against 3.0. That said, the two scores are not equally well evidenced: Nucleus Smart has 736 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 27% of Nucleus Smart's written reviews are positive against 50% of AB Remote Support's.
Nucleus Smart ships an update every 2 months, AB Remote Support every 32 months. The most recent releases landed on October 15, 2026 and September 26, 2026 respectively.
| Parameter | Nucleus Smart | AB Remote Support |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (736 ratings) | 4.6 (8 ratings) — better |
| Positive reviews | 26.9% of reviews | 50.0% of reviews — better |
| Number of ratings | 736 — better | 8 |
| Update frequency | Every 2 months — better | Every 32 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, Apple Watch | iPhone, iPod |
| Requires iOS | 18.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 225 MB | 68 MB |
| Age rating | 4+ | 12+ |
| Developer | Cochlear Limited | Advanced Bionics, LLC |
Customer experience
Nucleus Smart
AB Remote Support
Bugs and requests
Nucleus Smart
Reported bugs
3 issues- App freezes or fails to detect processors
- Streaming audio issues and unexpected disconnections
- Settings changes not persisting after app restarts
Requested features
4 requests- Apple Watch support
- Ability to save custom settings
- Improved Bluetooth range and stability
- Parental controls for shared devices
AB Remote Support
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Nucleus Smart
No in-app purchases
AB Remote Support
No in-app purchases
Questions
Is Nucleus Smart free?
Is AB Remote Support free?
Which has better reviews, Nucleus Smart or AB Remote Support?
Do Nucleus Smart or AB Remote Support have ads?
Which is updated more often, Nucleus Smart or AB Remote Support?
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