Comparison

Hotwire Communications vs Connect PBC

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Hotwire Communications

Manage your internet and TV services, pay bills, and access entertainment features like channel lineups and TV Everywhere apps. Get support, view community announcements, and troubleshoot set-top box issues directly from your device.

Highlights
  • View channel lineup
  • Access TV Everywhere Apps
  • Manage account details
  • Pay bills and set up Auto-Pay
  • View payment history
  • Troubleshoot set-top box issues
  • Contact customer service
Features
Read full description

The Hotwire Communications app is for customers with Fision TV service. Manage your TV experience, account, billing, and support from your smartphone or tablet. This app includes remote DVR management for Fision TV, allowing you to schedule and manage DVR recordings while you're away from home. Note: If you have Fision TV+, please use the MyFision app. This app is intended for customers with Fision TV service. Features .Manage remote DVR recordings .View your channel lineup .Access TV Everywhere apps .View and pay your bill .Manage Auto Pay and Paperless Billing .View your services and account information .Receive community announcements .Contact Customer Care by phone or live chat .Troubleshoot your set-top boxes .Check for reported outages .Browse FAQs and support resources

About

Connect PBC

This app allows residents to directly communicate with Palm Beach County Government for various services. Submit requests for trash collection or road repair, and receive GEO-targeted information relevant to your location. It facilitates two-way communication for community needs.

Highlights
  • Direct 2-way communication with government
  • Submit service requests (trash, road repair)
  • Receive GEO-targeted information
  • Report neighborhood information
  • Location-based relevance
Features
Read full description

Palm Beach County is happy to announce the new Connect PBC app, empowering residents to be in immediate 2-way, GEO-targeted communication with the Government for a host of services, from their mobile device. Service requests ranging from trash collection to road repair needs can all be communicated directly from any Apple mobile device. Direct Communication from the Palm Beach County Government With Connect PBC, the PBC Government can send information to Palm Beach County residents based on where they physically are in the community; and, to receive and use city-related information in a way never before possible --- providing residents with information that is the most relevant to their homes, neighborhoods or location. GEO-targeted information can be delivered to the residents as text, photos or videos. Residents Can Send Neighborhood Information and Requests for Service With Connect PBC, county residents have a powerful new tool for communicating with the government. Communication with the city can be actual service requests with the GPS-tag of the issue; or, reports from residents with information from their neighborhood. Constant use of GPS in the background may increase your battery usage.

Screenshots

Hotwire Communications4 screens
Connect PBC4 screens

Verdict

The call

The clearest difference is rating: Connect PBC at 4.0 against Hotwire Communications's 2.2. Hotwire Communications's advantage is update cadence (every 2 months vs every 9 months) and ratings volume (51 vs 4). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Connect PBC holds the better App Store score, 4.0 against 2.2. That said, the two scores are not equally well evidenced: Hotwire Communications has 51 ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Hotwire Communications ships an update every 2 months, Connect PBC every 9 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.

Scorecard4 real differences · 6 level
Hotwire Communications versus Connect PBC: the parameters behind the verdict, then further details
ParameterHotwire CommunicationsConnect PBC
PriceFreeFree
Rating2.2 (51 ratings)4.0 (4 ratings) — better
Positive reviews17.8% of reviews—
Number of ratings51 — better4
Update frequencyEvery 2 months — betterEvery 9 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS12.0 — better14.0
Further details — not scored
Size113 MB21 MB
Age rating12+4+
DeveloperHotwire Communications, LtdCounty of Palm Beach

Customer experience

Hotwire Communications

All ratings51 ratings
Positive27.5%
Neutral9.8%
Negative62.7%
Written reviews45 reviews
Positive17.8%
Neutral4.4%
Negative77.8%

Connect PBC

All ratings3 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Hotwire Communications

Reported bugs

15 issues
  • App crashes on opening
  • Update loop: prompts to update but update doesn't happen
  • Unable to fetch storage info
  • Unable to fetch MDS Token
  • Cannot watch recorded programs on mobile devices
Show 10 more
  • DVR functionality missing/removed after update
  • App closes immediately after launch
  • Verification code for account setup not sent
  • Cannot save credit/debit card information
  • Remote feature removed after update
  • App not working after new update
  • App closes after refresh attempt
  • Forced update loop leading to inability to open app
  • Guide takes a long time to load and limited channels shown
  • App crashes during installation/verification code entry

Requested features

8 requests
  • Add back TV remote feature
  • Add volume control to remote
  • Improve mobile viewing/streaming capabilities
  • Allow remote DVR viewing on any WiFi
  • Add Apple Wallet support for payments
Show 3 more
  • Improve font size for readability
  • Allow user control over guide query timing
  • Add ability to stream DVR content

Connect PBC

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Hotwire Communications

No in-app purchases

None

Connect PBC

No in-app purchases

Questions

Is Hotwire Communications free?
Hotwire Communications is free to download, with no in-app purchases.
Is Connect PBC free?
Connect PBC is free to download, with no in-app purchases.
Which has better reviews, Hotwire Communications or Connect PBC?
Connect PBC is rated higher. Hotwire Communications averages 2.2 out of 5 from 51 ratings, while Connect PBC averages 4.0 from 4 ratings.
Do Hotwire Communications or Connect PBC have ads?
Neither Hotwire Communications nor Connect PBC shows ads.
Which is updated more often, Hotwire Communications or Connect PBC?
Hotwire Communications ships an update every 2 months, and Connect PBC every 9 months. Most recently, Hotwire Communications was updated on October 21, 2026 and Connect PBC on October 24, 2026.

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