alive5 vs Ascend UC

Introducing a brand new, simplified and minimized Alive5 mobile app. We’ve redesigned and rebuilt this to work better for Agents on the go who want to accept live chat requests and answer customers via SMS/Text Messaging. Many issues were resolved where the chat conversations would not load in real-time, and also some phone versions had issues accessing the textarea to send messages.

Ascend UC 4+ Ascend Cloud Communications On-the-Go Download the Ascend Mobile App for use with Ascend UC so you can call, chat, meet, and more, anywhere work takes you. The Ascend Mobile App transforms your mobile phone into an essential collaboration tool, making teamwork on-the-go easier than ever. Place and receive calls, see who is available, chat with colleagues, host or join meetings, and manage voicemails all from one application – anytime, anywhere. Never Miss Important Calls Extend your business phone number and extension to your mobile phone, so you can place and receive calls on the go or even transfer calls from your desktop phone to your mobile device – seamlessly, without interruption. Easily Collaborate From Anywhere Your desktop chat is synchronized in real-time with your mobile device so you can stay connected and continue conversations no matter where you are. Now, with Ascend AI Assistant, you can effortlessly access information and simplify your daily tasks using the power of generative AI technology. All Your Important Collaboration Tools Right on Your Mobile Device, Including: • An integrated, searchable corporate contact list • One-tap calling of your contacts • One-tap calling into conference bridges • The ability to manage multiple calls at once • Voicemail transcription • Advanced calling features: • Call transfers – blind and warm • Call Flip – quickly flip between mobile and desk phone during active calls • Call Forwarding – allows greater flexibility to customize call flows based on specific, predetermined schedules, number of rings, and routing instructions to other users or phone numbers • Team chat and messaging • Ascend AI Assistant – an integrated generative AI tool, that provides quick, helpful responses to a variety of tasks via Ascend chat • The ability to host and attend meetings • The ability to securely access and share files (requires Ascend Files Mobile App) IMPORTANT: The Ascend Mobile App requires an Ascend UC account. * LEGAL DISCLAIMERS 1. It is important that you understand the 911 policies before using this product. For more information on these policies, please see https://www.serverdata.net/legal/911Notifications-VTS.pdf 2. Call quality may be affected when using Wi-Fi or Cellular Data. 3. International and roaming data charges from your mobile carrier may apply. 4. You are responsible for ensuring that all call recordings comply with any applicable federal or state law (including consent requirements.) 5. By downloading Ascend UC, you agree to the terms of the End User License Agreement and acknowledge that you accept the Privacy Policy, and the AI Policy and Notifications within the following links (see https://serverdata.net/legal/eula.aspx, https://www.serverdata.net/legal/privacy-policy.aspx, and https://www.serverdata.net/legal/ai-policy-notifications.aspx).