Active IQ vs ServiceNow Agent

NetApp Active IQ is a digital advisor that simplifies the proactive care and optimization of NetApp storage. Fuelled by telemetry data from our highly diverse installed base, it uses advanced AI and ML techniques to uncover opportunities to reduce risk and improve the performance and efficiency of your storage environment. It then provides the prescriptive guidance and actions to make it happen. This “actionable intelligence” simplifies storage administration and leads to higher availability, improved security, and higher-performing storage. Features of Active IQ Digital Advisor App: 1. Customer/Site/Group/System Wellness Dashboard 2. Wellness Risks & Actions 3. Inventory summary & details 4. High Level System Configuration 5. Planning a. Capacity Planning b. Renewals 6. Upgrades 7. Capacity & Efficiency 8. Support Cases 9. AutoSupport Viewer

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.