AuGeo vs Esri Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AuGeo
Visualize your ArcGIS point feature data in an augmented reality environment. This app seamlessly integrates with your existing ArcGIS data, allowing for easy preparation and viewing in AR.
- Augmented reality data visualization
- Integrates with ArcGIS point feature layers
- Easy data preparation for AR
- Supports existing ArcGIS data
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The AuGeo mobile app allows ArcGIS users to easily bring data from their exiting ArcGIS point feature layers into an augmented reality environment. Preparing your existing data for use within AuGeo is described in this tutorial: http://links.esri.com/esrilabs/augeo/tutorial
Esri Support
Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.
- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard
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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
Screenshots
Verdict
The clearest difference is review sentiment: Esri Support at 25% against AuGeo's 0%. Esri Support also leads on ratings volume (33 vs 4). AuGeo's advantage is update cadence (every 3 days vs every 2 weeks) and rating (4.8 vs 4.5). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AuGeo holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Esri Support has 33 ratings behind it against 4, so its average is the more settled of the two. Written reviews complicate that: 0% of AuGeo's written reviews are positive against 25% of Esri Support's, so the app with the better star average is not the one people write more warmly about.
AuGeo ships an update every 3 days, Esri Support every 2 weeks. The most recent releases landed on October 24, 2026 and October 20, 2026 respectively.
| Parameter | AuGeo | Esri Support |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (4 ratings) — better | 4.5 (33 ratings) |
| Positive reviews | 0.0% of reviews | 25.0% of reviews — better |
| Number of ratings | 4 | 33 — better |
| Update frequency | Every 3 days — better | Every 2 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 45 MB | 89 MB |
| Age rating | 4+ | 4+ |
| Developer | Esri Online LLC | ESRI |
Customer experience
AuGeo
Esri Support
In-app purchases
AuGeo
No in-app purchases
Esri Support
No in-app purchases
