Hanover Mobile vs Auto
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Hanover Mobile
Manage your insurance account on the go. View policy details, pay bills, and report claims easily. Securely access your account with fingerprint or face ID login.
- View policy information
- Pay bills and sign up for paperless billing
- Report and track claims
- Contact agent and customer service
- Secure login with biometrics
- Update profile and contact info
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Manage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app. With Hanover Mobile, you'll have access to: Policy information – view policy number, effective dates, and more Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing Report a claim —File personal lines and commercial lines claims and view status of open claims Contact information • Get in touch with your insurance agent by phone or email • Call our customer service representatives Easily manage your account • Log in with fingerprint or face id • Update your profile and contact info …and much more. We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at MobileSupport@hanover.com. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536. All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
Auto
Manage your insurance policies, payments, and claims conveniently on the go. Access ID cards, request roadside assistance, and submit claims with ease. Stay informed with alerts and paperless document options.
- Policy management
- Bill payments
- Automatic payments
- Roadside assistance requests
- Glass claim submission
- Claim status tracking
- ID card access
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Stay connected to your insurance anytime, anywhere with the Auto-Owners mobile app. Easily manage your policies, payments, claims and more. • Pay your bills • Set up and manage automatic payments • Request roadside assistance • Submit a glass claim • Check claim status and view claim documents and history • Access your insurance ID cards and policy documents • Get temporary proof of insurance for a newly acquired vehicle • Manage how you receive documents, including paperless options • Update your texting preferences and choose how you receive important alerts
Screenshots
Verdict
The clearest difference is rating: Auto at 4.8 against Hanover Mobile's 2.0. Auto also leads on ratings volume (6.9K vs 157) and review sentiment (26% vs 13%). Hanover Mobile's advantage is iOS requirement (14.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Auto holds the better App Store score, 4.8 against 2.0. That said, the two scores are not equally well evidenced: Auto has 6.9K ratings behind it against 157, so its average is the more settled of the two. Written reviews point the same way: 13% of Hanover Mobile's written reviews are positive against 26% of Auto's.
Hanover Mobile ships an update every 2 months, Auto every 5 weeks. The most recent releases landed on November 6, 2026 and November 11, 2026 respectively.
| Parameter | Hanover Mobile | Auto |
|---|---|---|
| Price | Free | Free |
| Rating | 2.0 (157 ratings) | 4.8 (6.9K ratings) — better |
| Positive reviews | 12.5% of reviews | 25.9% of reviews — better |
| Number of ratings | 157 | 6.9K — better |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 14.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 58 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | The Hanover Insurance Group | Auto-Owners Insurance |
Customer experience
Hanover Mobile
Auto
Bugs and requests
Hanover Mobile
Not enough reviews yet to summarise bugs or requests.
Auto
Reported bugs
16 issues- Login page hangs indefinitely with spinning wheel
- App crashes immediately upon opening
- Password reset creates infinite loop
- Account creation fails with vague error messages
- iOS 14+ compatibility issues
Show 11 moreShow fewer
- iOS 18 sign-in completely broken
- App won't update or forces update that breaks functionality
- Claim status fails to update
- File upload errors when submitting documents
- Payment processing fails despite successful submission
- Autopay doesn't execute on scheduled dates
- VIN number not recognized when adding vehicles
- Proof of insurance doesn't update after payment
- Offline detection shows false positives
- Agency changes require manual policy deletion/re-addition
- App requires reinstall to function after updates
Requested features
12 requests- Print and export PDF functionality
- Save documents to files or cloud storage
- Apple Wallet integration for insurance cards
- Dark mode option
- Support for all policy types (home, boat, etc.)
Show 7 moreShow fewer
- Ability to hide or organize cancelled policies
- Password manager compatibility (1Password, iCloud Keychain)
- iPad auto-rotate support
- Agent-specific app
- Better password reset and account recovery flow
- Update autopay settings within app
- Add new vehicles functionality improvement
In-app purchases
Hanover Mobile
No in-app purchases
Auto
No in-app purchases
Questions
Is Hanover Mobile free?
Is Auto free?
Which has better reviews, Hanover Mobile or Auto?
Do Hanover Mobile or Auto have ads?
Which is updated more often, Hanover Mobile or Auto?
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