FPL vs Tech Helpline
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FPL
Manage your electricity account securely with biometric login. Report outages, track restoration, and receive bill notifications. Monitor energy usage and view projected costs.
- Biometric account access
- Report and track power outages
- Real-time bill notifications
- Projected monthly bill amounts
- Energy usage tracking
- View and download bills
- Account profile management
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Get more with just a tap of our app. Your fingerprint or FaceID will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more! Features include: ALERTS AND REMINDERS -If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper! Terms and conditions are available at fpl.com/ebillterms -Receive alerts and reminders when a new bill is ready to view and when it is due -Receive appointment reminders for scheduled appointments OUTAGE INFORMATION -Report a power outage -Check outage status and track restoration progress -Receive updates via push notifications ENERGY USE INFORMATION -View your projected monthly bill amount -Track your current, daily, weekly and monthly energy use -View your daily energy cost average and quickly see how your bill compares to the previous month ACCOUNT MANAGEMENT -Fingerprint login to view your real-time account balance, payment due date, balance details -View and download your bill (PDF) -Enroll in Pay Online and make a payment -Manage your saved payment methods -Schedule a future payment (if qualified) -Update your account profile – email address, phone number, and mailing address *FPL app use requires an active FPL account that is registered online at FPL.com
Tech Helpline
Connect with your tech support team through calls, email, or live chat. This service is exclusively for members of participating real estate institutions, offering the industry's top tech support in the U.S. and Canada.
- Call tech support analysts
- Open cases via email
- Live chat with analysts
- Exclusive for real estate members
- Industry-leading service
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Connecting with your tech support team just got easier. Download the app and call to speak with an analyst, open a case via email, or chat live with an analyst. Tech Helpline is a available to members of participating real estate institutions. And it is the real estate industry’s No. 1 tech support service in the U.S. and Canada.
Screenshots
Verdict
The clearest difference is rating: Tech Helpline at 5.0 against FPL's 4.5. Tech Helpline also leads on device support (3 vs 1). FPL's advantage is ratings volume (23K vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tech Helpline holds the better App Store score, 5.0 against 4.5. That said, the two scores are not equally well evidenced: FPL has 23K ratings behind it against 2, so its average is the more settled of the two.
FPL ships an update every 6 weeks, Tech Helpline every 2 months. The most recent releases landed on September 30, 2026 and June 1, 2026 respectively.
| Parameter | FPL | Tech Helpline |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (23K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 40.3% of reviews | — |
| Number of ratings | 23K — better | 2 |
| Update frequency | Every 6 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 96 MB | 49 MB |
| Age rating | 4+ | 17+ |
| Developer | NextEra Energy, Inc | Florida Association of Realtors |
Customer experience
FPL
Tech Helpline
Bugs and requests
FPL
Reported bugs
3 issues- Login issues and account management problems
- Unreliable app performance and stability
- Inaccurate or missing data in usage and billing sections
Requested features
4 requests- Allow more customization and personalization options
- Improve outage reporting and restoration updates
- Provide more detailed usage history and forecasting
- Offer better support and communication channels
Tech Helpline
Not enough reviews yet to summarise bugs or requests.
In-app purchases
FPL
No in-app purchases
Tech Helpline
No in-app purchases









