My altafiber vs Support Ticket Assistant

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your smartphone Billing and Payments: • Pay your bill • View billing and payment history • Setup and manage recurring payments using Autopay • Enroll in paperless billing using eBill • View frequently asked billing questions Account Management • Register and manage your online profile • Setup notification for billing, payments and special offers including upcoming promotions and events Services: • Check your current services and available services for your address • View your Fioptics TV equipment and services including channel lineup Help Center: • Find quick answers to your billing, payment and service questions • Troubleshoot basic service issues in real time • View frequently asked questions Contact Us • Chat with a live altafiber representative for help with all service questions • Send us a question and we’ll reply back via email • Call us for 24/7 customer service, sales and technical support Other Features: • Use Message Center to retrieve important messages from altafiber • Quick links to the Connect Cincinnati and Watch Fioptics* App • Interactive map for altafiber Stores and Payment Centers My altafiber requires an active altafiber account. App capability is based on subscribed services *Watch Fioptics App requires a subscription to Fioptics TV

This is a tool to notify your technical support via email about a Technology problem, the request will be sent to a support email address predefined by you and modifiable; To use it, simply enter your name and phone number to be contacted, click the checkboxes to specify the issue and optionally add a brief description, press submit and follow the steps to complete the process; You must have an email account set up on your phone and use the Default Mail client. If the app receives permission to use location, the location will also be ready to be emailed when you run the app. This tool is ideal for companies that want to save money on ticket management tools, one email is enough. Ideal for users looking for an alternative way to notify when the computer and local telephone fail. Ideal for clients that use outsourced support or for small IT companies that prefer to simplify the reception of problems to be resolved.