Cockpit ITSM vs Pryon

Cockpit IT Service Manager is all-in-one portal integrating service desk ticketing, asset management, task scheduling and monitoring system. Cockpit IT Service Manager is available in a Private Cloud or On Premise. Service Desk: Bridge the gap between the IT service and the end-users - Self-service portal - Incident declaration - Service catalog - Knowledge base - Service status - Report publication Ticketing: An ITIL-designed solution for your IT department - Incident management - Problem management - Request management - Change management - Release management - Changelog publication - Project management - SLA / OLA Management - Approval process - Workflow automation - Synchronization service - Email to ticket Asset management: A powerful ITAM for your business - CMDB - Infrastructure (servers, network components, etc.) - CMDB - Office (workstations, phones, etc.) - Automated inventory - Software management - License management - Supplier management - Contract management - Data center plan Monitoring: A sentinel to watch your technology landscape - Hardware (SNMP) - Networks (SNMP) - Systems - Databases - SAP solutions - Cloud services - Web sites - Jobs Productivity: A toolbox to strengthen service delivery capabilities of your IT team - Task scheduling - Time tracking - Knowledge base - Electronic document management - Password vault - Logbook - Maintenance schedules Analytics: A data visualization and consolidation app, all in one place - Client satisfaction survey - Service status - Availability / SLA reports - Metrics (systems, networks, databases, SAP solutions) - Daily monitoring reports - Consolidated reports

Pryon is the leading AI-powered Enterprise Answer Engine that helps operations, sales, and service professionals find critical answers quickly and easily. Using AI, natural language processing (NLP), and computer vision, Pryon securely extracts accurate, verifiable answers from audio, image, text, and video content stored in enterprise knowledge bases, cloud repositories, and everywhere in between. Instead of digging through files, just ask Pryon what you need to know and get the right answer, right away. With the Pryon app on your iPhone or iPad, you can now ask questions and get precise answers from anywhere. Just Know Now Select from a list of available collections built on your enterprise content, ask questions via text or voice, and get quick and accurate answers. For easy on-the-go interactions, ask with your voice and hear the best answer read aloud. Get your answer, and context from its source Find more of what you’re looking for by viewing Pryon’s recommended answer within the wider context of its source. Accuracy improves as you use it Pryon takes your feedback into account and streamlines recommendations to update content or promote accurate answers. Built for enterprise scale and security The security of your information is paramount to us. Pryon is SOC 2 Type II-compliant and adheres to strict data security and compliance practices. Your data is always yours and will never be used for any reason other than getting you the most accurate answer possible to your questions.