SMS vs Zoho CRM Analytics
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SMS
Manage customer interactions and respond to leads and service tickets directly from your smartphone. Communicate via SMS, WhatsApp, and Messenger, and integrate seamlessly with your CRM for real-time context and automation.
- Real-time lead and query notifications
- Multi-channel customer conversations (SMS, WhatsApp, Messenger)
- Customer interaction context identification
- Automated standard customer interactions
- End-to-end CRM integration
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SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact care@sms-magic.com Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees.
Zoho CRM Analytics
Access and analyze your sales data on the go with this powerful business intelligence tool. Gain in-depth insights, explore interactive visualizations, and make informed decisions to drive growth. Stay connected to your critical metrics anytime, anywhere.
- Real-time data analysis
- Interactive visualizations
- Comprehensive reports
- Advanced filtering
- Centralized home page for key charts
- Mobile-optimized access
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The Zoho CRM Analytics Mobile App is a powerful tool designed to revolutionize the way you access and analyze your data on the go. Whether you're a business professional, data analyst, or decision-maker, our app empowers you to make informed decisions and drive growth with ease. It empowers you to boost sales with data-driven insights and equips your team with powerful analytics tools. Take your sales analytics to the next level by leveraging its comprehensive features and user-friendly interface. Stay connected to your data anytime, anywhere and unlock the true potential of your analytics. Features: Home The Home Page is a brand-new feature in our analytics app that provides customers with a centralised centre for all of their important charts and widgets. It is fully optimized for mobile devices, allowing you to access critical insights on the go. Stay informed and make data-driven decisions with all your essential metrics and insights displayed in one place. Gain a holistic overview of your sales performance at a glance. Analytics Analyze data in real-time, explore interactive visualizations, and access comprehensive reports. Take control of your business with confidence by staying in touch with your data and uncovering hidden opportunities. With advanced filtering options, you can explore your datasets more deeply, refine your analysis, and uncover valuable patterns and trends. Using the Analytics feature, you can gain valuable insights to empower you to stay ahead of your competition and make informed decisions.
Screenshots
Verdict
The clearest difference is rating: SMS at 4.2 against Zoho CRM Analytics's 3.7. SMS also leads on update cadence (every 5 weeks vs every 3 months) and ratings volume (39 vs 3). Zoho CRM Analytics's advantage is iOS requirement (14.0 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SMS holds the better App Store score, 4.2 against 3.7. That said, the two scores are not equally well evidenced: SMS has 39 ratings behind it against 3, so its average is the more settled of the two.
SMS ships an update every 5 weeks, Zoho CRM Analytics every 3 months. The most recent releases landed on September 9, 2026 and June 1, 2026 respectively.
| Parameter | SMS | Zoho CRM Analytics |
|---|---|---|
| Price | Free | Free |
| Rating | 4.2 (39 ratings) — better | 3.7 (3 ratings) |
| Positive reviews | 21.1% of reviews | — |
| Number of ratings | 39 — better | 3 |
| Update frequency | Every 5 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 58 MB | 54 MB |
| Age rating | 4+ | 4+ |
| Developer | Screen Magic Mobile Media Inc | Zoho Corporation |
Customer experience
SMS
Zoho CRM Analytics
In-app purchases
SMS
No in-app purchases
Zoho CRM Analytics
No in-app purchases
Questions
Is SMS free?
Is Zoho CRM Analytics free?
Which has better reviews, SMS or Zoho CRM Analytics?
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