CBP ROAM vs Webasto Service App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CBP ROAM
This app allows pleasure boaters and eligible travelers arriving at remote locations to report their arrival online. It facilitates trip creation and may offer video inspections with a CBP Officer for eligible users.
- Online arrival reporting
- Create trip details
- Add travelers
- Specify mode of travel
- Report location
- Video inspection eligibility
- Push notifications for video chat
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The official CBP ROAM App (formerly OARS) from U.S. Customs and Border Protection allows pleasure boaters and other eligible travelers who arrive at remote locations to report their arrival online. In addition to submitting a report of arrival, pleasure boaters who are not currently enrolled in a Trusted Traveler Program, Local Boater Option, or I-68 program who are currently required to report in person may be eligible for a video inspection. Disclaimer: This is a pilot version only for use in limited areas. Contact your local Port of Entry for guidance. Create a trip by adding travelers, your mode of travel, your location, and contact information. After you submit a trip, you may receive a push notification on your device to start a video chat with a CBP Officer to finish reporting your entry into the United States.
Webasto Service App
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The Webasto Service App is developed to support registered Webasto dealers by providing a quick and easy way to register products and access necessary documentation. The Webasto Service App enables Webasto dealers to register a product or to access documentation by simply scanning the barcode on the box label of a product. This also works for the barcodes of vehicle specific installation kits. By scanning the barcode of a kit you can access the application documents, which contain information on how to install vehicle specific kits. There are also several product related training videos available. --- Webasto is a family-owned business since it was founded in 1901, the Webasto Group in Stockdorf near Munich has been setting new technological standards again and again ever since. Core competencies include the development and production of complete roof and convertible roof systems for cars as well as heating, cooling, and ventilation systems for cars, commercial, specialty and recreational vehicles and marine. In addition, the company offers parking heaters and sunroofs for retrofitting by the end consumer. The know-how acquired in the automotive industry is specifically targeted to other types of vehicles. One example is the movable roof systems for the marine market segment. The ambition of Webasto is to register every product that is installed in a vehicle. The Webasto Service App enables our partners to do so quickly and easily. --- Data in this app is sent on secure connections to ensure data safety. Continuous scanning of bar- or VIN codes may have an impact on the battery performance of your device.
Screenshots
Verdict
The clearest difference is update cadence: CBP ROAM at every 3 weeks against Webasto Service App's every 2 months. Webasto Service App's advantage is iOS requirement (12.0 vs 15.2). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
CBP ROAM ships an update every 3 weeks, Webasto Service App every 2 months. The most recent releases landed on November 6, 2026 and November 2, 2026 respectively.
| Parameter | CBP ROAM | Webasto Service App |
|---|---|---|
| Price | Free | Free |
| Rating | 3.3 (126 ratings) — better | — |
| Positive reviews | 26.5% of reviews | — |
| Number of ratings | 126 — better | — |
| Update frequency | Every 3 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.2 | 12.0 — better |
| Further details — not scored | ||
| Size | 291 MB | 63 MB |
| Age rating | 4+ | 4+ |
| Developer | US Customs and Border Protection | Webasto Roof & Components SE |
Bugs and requests
CBP ROAM
Reported bugs
34 issues- App crashes after update
- App will not open
- App crashes within one second of opening
- App closes immediately after opening
- App not letting user login
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- App crashes when trying to enter a change of port of call
- One-time verification codes never worked
- Latest update fails to submit arrivals
- Update forces user to update, causing crash after login
- App keeps sending user to the same place despite logging in
- Waiting for agent for over two days
- App says waiting, cannot cancel or navigate
- Unable to report 'port of call'
- Port of call button missing
- Latest update dumps previously configured travelers and vessels
- No account info comes over when adding app to new device
- Updated version on App Store downloads incomplete or old version
- No copy-and-paste for phone numbers or other info
- No ability to change traveler info after initial edit
- Cannot paste existing passport photo
- Tedious manual entry of numbers
- Authentication failed on own phone, but works on others'
- Facial recognition takes multiple tries
- Stuck on login screen, does not advance to verification code
- Switching apps for PIN code results in blank screen on return
- App quits when editing or manually entering a traveler
- Cannot find support for security key setup
- Stuck in a loop requiring backup authentication setup
- Won't go past the accept button
- New update no longer works, fails to open
- App won't load
- Gets frozen on a screen
- Misspelled 'Received' on Video Chat info page
- App crashes when trip page is displayed
Requested features
11 requests- Add port of call button
- Allow letters in flight number
- Allow copy-paste for numbers
- Allow sharing travelers between users
- Add more instructions for numbers needed
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- Allow submission and approval prior to US waters entry
- Allow users to remain logged in
- Use fingerprint recognition for login
- Consider alternatives to Zoom for video calls
- Add Spanish language support (already present, but caused bugs)
- Invite users to TestFlight beta program
Webasto Service App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
CBP ROAM
No in-app purchases
Webasto Service App
No in-app purchases
Questions
Is CBP ROAM free?
Is Webasto Service App free?
Do CBP ROAM or Webasto Service App have ads?
Which is updated more often, CBP ROAM or Webasto Service App?
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