Entrata Facilities vs PointCentral Smart Properties
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Entrata Facilities
Streamline your work order management with this tool. Assign, track, and close tasks efficiently while monitoring completion times.
- Work order assignment
- Work order management
- Work order closing
- Time tracking
- Task completion monitoring
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Entrata Facilities simplifies your work order management process. Quickly assign, manage, and close work orders while tracking the time it takes to complete them.
PointCentral Smart Properties
This app empowers property managers to oversee residential rentals remotely. It offers control over property access, energy savings through automated temperature settings, and proactive alerts for potential issues like water leaks or HVAC malfunctions.
- Manage property and community access
- Automate vacant unit temperatures
- Receive proactive issue notifications
- Create scheduled and temporary smart keys
- Support contactless check-in and showings
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The PointCentral property automation management app is designed to provide long-term and short-term residential rental property managers with easy access to the properties they manage, enabling managers to keep pulse of what’s happening at their locations and communities, no matter where they are, at any time. Key features include: • Manage and audit individual unit and community access for residents, staff, guests and vendors • Auto-configure temperature in vacant units for energy savings • Set up notifications to get proactive warnings about water leaks or HVAC issues • Create scheduled and temporary smart keys for vendors, prospective residents, contractors, or staff to support contactless check-in, keyless workorders or unattended showings If you are a resident in a PointCentral smart property, please download the Alarm.com app to control your smart home experience: https://apps.apple.com/us/app/alarm-com/id315010649
Screenshots
Verdict
The clearest difference is rating: Entrata Facilities at 4.8 against PointCentral Smart Properties's 2.7. Entrata Facilities also leads on update cadence (every 2 weeks vs every 2 months) and review sentiment (35% vs 18%). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Entrata Facilities holds the better App Store score, 4.8 against 2.7. That said, the two scores are not equally well evidenced: Entrata Facilities has 2.8K ratings behind it against 137, so its average is the more settled of the two. Written reviews point the same way: 35% of Entrata Facilities's written reviews are positive against 18% of PointCentral Smart Properties's.
Entrata Facilities ships an update every 2 weeks, PointCentral Smart Properties every 2 months. The most recent releases landed on October 31, 2026 and October 24, 2026 respectively.
| Parameter | Entrata Facilities | PointCentral Smart Properties |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (2.8K ratings) — better | 2.7 (137 ratings) |
| Positive reviews | 34.9% of reviews — better | 18.1% of reviews |
| Number of ratings | 2.8K — better | 137 |
| Update frequency | Every 2 weeks — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, Apple Watch |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 59 MB | 404 MB |
| Age rating | 17+ | 4+ |
| Developer | Entrata, Inc. | PointCentral |
Customer experience
Entrata Facilities
PointCentral Smart Properties
User reviews
Entrata Facilities
From 2.8K App Store ratingsWhat we love
- 👍 Convenient for updating work orders
- 👍 User-friendly interface
- 👍 Ability to see multiple properties
Room to improve
- 🐛 Scrolling issues and lack of smoothness
- 🐛 Syncing problems and app crashes
- 🐛 Inaccurate categories and tasks when creating work orders
- 🐛 Login issues with SAML and SSO
- 🐛 Inability to see all occupants in an apartment
PointCentral Smart Properties
From 137 App Store ratingsWhat we love
- 👍 Great app (when it works)
- 👍 Sleek and intuitive
- 👍 Helpful for smart home
- 👍 Saves time driving
- 👍 Peace of mind for property owners
Room to improve
- 🐛 Network connection errors
- 🐛 Delays in commands
- 🐛 Doesn't match thermostat
- 🐛 Bad instructions
- 🐛 No integration with other smart systems
Bugs and requests
Entrata Facilities
Reported bugs
5 issues- Can't create work orders on iOS and iPadOS
- Notes not visible to residents
- App crashes after updates
- Maintenance inspection section issues
- Apartment number not visible
Requested features
5 requests- Add Russian language support
- Bring back swipe down to refresh
- Allow searching for issues when creating work orders
- Combine with Site Tablet app
- Improve two-way communication and add scheduling feature
PointCentral Smart Properties
Reported bugs
63 issues- Network connection error
- Delays when giving commands
- Doesn't match thermostat
- Camera never records
- Camera glitches
Show 58 moreShow fewer
- App is very slow
- Commands take too long to load
- Not accurate
- Can't access account
- Panel not updating with devices
- Leaves air running or heat running for hours
- Siri integration is terrible
- SIRI SHORTCUTS WILL NOT WORK
- Auto log out
- Log out after accessing control
- App is always crashing
- Very rarely works the way you want it to
- No activity log on some days
- Alarms never went off
- No notification/text/call from app
- Door is unlocked or unlocks in sleep
- Logs are missing for the day
- System is flawed
- App just auto log out
- App doesn't recognize lock status
- Unlock button is gray and inaccessible
- Locked out of apartment
- App is not working properly
- Locked out of house twice
- Significant delay between arm and disarm
- Can't get ahold of anyone to change code
- Can't change code from app
- Minimal features that work half the time
- Nowhere on this app can I see if a door is locked, unlocked etc.
- Home Screen seems easy at first but modifications are confusing causing connectivity and functionality problems.
- Why Can’t i see my Home Activity in the top right corner any more it’s just blank now
- Bad loading
- System on this app is bad
- Thermostat keeps losing connection
- Lock/Unlock Commands Problematic
- App resets while not use
- Door shows unlocked when it's locked
- Thermostat reverts to a setting I didn’t create
- System runs almost continuously
- Thermostat scheduler does not work
- Radio not responding
- Can’t figure out simple stuff like adding a lock code
- Keeps shutting off my AC
- Can’t change password and “log out of all other systems”
- “YOU DONT HAVE ACCESS TO MAKE THIS CHANGE” message
- Shows the door is unlocked and its really locked
- System goes offline daily
- Times shown for entry’s and alarm set times are we incorrect too
- Always says unlocked
- App occasionally shows door unlocked even though it’s definitely locked
- Still can’t figure out how to control lights
- Full of Bugs and Glitches
- Delay to lock your door may take up to 10 minutes
- Every time you lock the door the home screen defaults back to showing unlocked
- Thermostat doesn't follow settings
- App doesn't do half what it says it can
- No support for HomeKit
- No Siri Shortcuts offered
Requested features
17 requests- Add own devices
- Improve Siri integration
- More customization options
- Add cameras, garage doors
- HomeKit support
Show 12 moreShow fewer
- Siri Shortcuts functionality
- Better user guide/technical support
- Activity log
- Fix privacy issues with shared info
- Add new users/create codes from iPhone
- More features on mobile app than website
- Add lights control
- Fix widgets
- Improve app speed/responsiveness
- Add dark mode
- Advanced analytics dashboard
- Ability to turn off loud door lock alarm
In-app purchases
Entrata Facilities
No in-app purchases
PointCentral Smart Properties
No in-app purchases
Questions
Is Entrata Facilities free?
Is PointCentral Smart Properties free?
Which has better reviews, Entrata Facilities or PointCentral Smart Properties?
Do Entrata Facilities or PointCentral Smart Properties have ads?
Which is updated more often, Entrata Facilities or PointCentral Smart Properties?
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