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PointCentral Smart Properties

PointCentral Smart Properties

by Pointcentral, LLC

132 ratings
70 reviews
💼 Business
🌟 Lifestyle
Free

Details

  • Released
  • Updated

Features

Developer

Pointcentral, LLC
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PointCentral Smart Properties screenshot #1 for iPhone
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About

This app empowers property managers to oversee residential rentals remotely. It offers control over property access, energy savings through automated temperature settings, and proactive alerts for potential issues like water leaks or HVAC malfunctions.

✓Manage property and community access
✓Automate vacant unit temperatures
✓Receive proactive issue notifications
✓Create scheduled and temporary smart keys
✓Support contactless check-in and showings
Show original description

What users say

Summarized from real user reviews of PointCentral Smart Properties. Based on 132 reviews and a 2.7/5 average, it highlights the 5 positives and 72 negatives reviewers mention most about this Business app.

Positive things

  • 👍Great app (when it works)
  • 👍Sleek and intuitive
  • 👍Helpful for smart home
  • 👍Saves time driving
  • 👍Peace of mind for property owners

Negative things

  • 🐛Network connection errors
  • 🐛Delays in commands
  • 🐛Doesn't match thermostat
  • 🐛Bad instructions
  • 🐛No integration with other smart systems
  • 🐛Rudimentary and old interface
  • 🐛Terrible Siri integration
  • 🐛Scant customization
  • 🐛Camera glitches/doesn't record
  • 🐛Very slow
  • 🐛Not accurate
  • 🐛Can't access account
  • 🐛Horrible
  • 🐛System not updating devices
  • 🐛Leaves air/heat running
  • 🐛Trashiest security app
  • 🐛Siri shortcuts don't work
  • 🐛Sense less app, bad design
  • 🐛Auto log out
  • 🐛Unusable after logout
  • 🐛Crashing/rarely works
  • 🐛No activity log some days
  • 🐛Alarms never went off
  • 🐛Not secure
  • 🐛Door unlocks unexpectedly
  • 🐛Missing logs
  • 🐛Security threat (privacy)
  • 🐛Absolute junk
  • 🐛App doesn't recognize lock status
  • 🐛Locked out
  • 🐛Disjointed experience
  • 🐛Not working properly
  • 🐛Locked out of house
  • 🐛Delay between arm/disarm
  • 🐛Dangerous situation (lock code)
  • 🐛Minimal features work half the time
  • 🐛Pointless
  • 🐛Not as advertised
  • 🐛Buggy at times
  • 🐛Bad loading
  • 🐛Opportunity missed
  • 🐛Lock/unlock commands problematic
  • 🐛False readings
  • 🐛Buffers until command fails
  • 🐛So frustrating
  • 🐛Thermostat reverts to wrong setting
  • 🐛Ughhhhhhh
  • 🐛Functionality only through web app
  • 🐛Adding devices virtually impossible
  • 🐛Thermostat schedules don't work
  • 🐛Scenes hard to customize
  • 🐛Commands don't change temperature
  • 🐛Thermostat scheduler does not work
  • 🐛Radio not responding
  • 🐛Not user friendly
  • 🐛Can't change password/log out
  • 🐛Utility bill cut down (positive but mentioned as a result of thermostat)
  • 🐛Door alarm loud
  • 🐛Shows door unlocked when locked
  • 🐛Unsatisfied user
  • 🐛System goes offline daily
  • 🐛Incorrect times for entries/alarms
  • 🐛App feels like it was developed in 2011
  • 🐛Widgets are useless
  • 🐛App loads slowly
  • 🐛App stutters
  • 🐛Full of bugs and glitches
  • 🐛Faster to change thermostat manually
  • 🐛Delay to lock door up to 10 minutes
  • 🐛Limited control
  • 🐛No reports
  • 🐛Home screen defaults to unlocked
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What's New in PointCentral Smart Properties

5.13.7

May 28, 2026

•Behind the scenes improvements to power future features

User reviews

Most RecentHighest RatedLowest Rated

Great when it works

But always has issues. Now all I keep getting is “network connection error”. Delays when giving commands, doesn’t match up to what the thermostat says. When it works, it’s great. But it doesn’t always work
moonzmoonz

No stars if possible

Bad instructions & system all around
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Great App

Great App
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Great App

Great App
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This company never improves so I hope it fails

The executives of this company are bad and should feel bad. The app has no integration with any other smart system out there. You can’t add your own devices. The interface is rudimentary and old. The Siri integration is terrible. There is scant customization. This system is for the benefit of the property owner; alarm.com and rental managers only pretend it’s for residents.
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Runway37Runway37
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User experience

🐞

Reported Bugs

63 issues

Network connection error

Bug

Delays when giving commands

Bug

Doesn't match thermostat

Bug

Camera never records

Bug

Camera glitches

Bug

App is very slow

Bug

Commands take too long to load

Bug

Not accurate

Bug

Can't access account

Bug

Panel not updating with devices

Bug

Leaves air running or heat running for hours

Bug

Siri integration is terrible

Bug

SIRI SHORTCUTS WILL NOT WORK

Bug

Auto log out

Bug

Log out after accessing control

Bug

App is always crashing

Bug

Very rarely works the way you want it to

Bug

No activity log on some days

Bug

Alarms never went off

Bug

No notification/text/call from app

Bug

Door is unlocked or unlocks in sleep

Bug

Logs are missing for the day

Bug

System is flawed

Bug

App just auto log out

Bug

App doesn't recognize lock status

Bug

Unlock button is gray and inaccessible

Bug

Locked out of apartment

Bug

App is not working properly

Bug

Locked out of house twice

Bug

Significant delay between arm and disarm

Bug

Can't get ahold of anyone to change code

Bug

Can't change code from app

Bug

Minimal features that work half the time

Bug

Nowhere on this app can I see if a door is locked, unlocked etc.

Bug

Home Screen seems easy at first but modifications are confusing causing connectivity and functionality problems.

Bug

Why Can’t i see my Home Activity in the top right corner any more it’s just blank now

Bug

Bad loading

Bug

System on this app is bad

Bug

Thermostat keeps losing connection

Bug

Lock/Unlock Commands Problematic

Bug

App resets while not use

Bug

Door shows unlocked when it's locked

Bug

Thermostat reverts to a setting I didn’t create

Bug

System runs almost continuously

Bug

Thermostat scheduler does not work

Bug

Radio not responding

Bug

Can’t figure out simple stuff like adding a lock code

Bug

Keeps shutting off my AC

Bug

Can’t change password and “log out of all other systems”

Bug

“YOU DONT HAVE ACCESS TO MAKE THIS CHANGE” message

Bug

Shows the door is unlocked and its really locked

Bug

System goes offline daily

Bug

Times shown for entry’s and alarm set times are we incorrect too

Bug

Always says unlocked

Bug

App occasionally shows door unlocked even though it’s definitely locked

Bug

Still can’t figure out how to control lights

Bug

Full of Bugs and Glitches

Bug

Delay to lock your door may take up to 10 minutes

Bug

Every time you lock the door the home screen defaults back to showing unlocked

Bug

Thermostat doesn't follow settings

Bug

App doesn't do half what it says it can

Bug

No support for HomeKit

Bug

No Siri Shortcuts offered

Bug
✨

Requested Features

17 requests

Add own devices

Feature

Improve Siri integration

Feature

More customization options

Feature

Add cameras, garage doors

Feature

HomeKit support

Feature

Siri Shortcuts functionality

Feature

Better user guide/technical support

Feature

Activity log

Feature

Fix privacy issues with shared info

Feature

Add new users/create codes from iPhone

Feature

More features on mobile app than website

Feature

Add lights control

Feature

Fix widgets

Feature

Improve app speed/responsiveness

Feature

Add dark mode

Feature

Advanced analytics dashboard

Feature

Ability to turn off loud door lock alarm

Feature

FAQ

What does the PointCentral Smart Properties app do?

This app is designed for residential rental property managers, allowing them to remotely manage their properties. It provides features for controlling access for residents, staff, guests, and vendors, automating temperature settings for energy savings in vacant units, and receiving proactive alerts for issues like water leaks or HVAC problems.

What are the key features of the PointCentral Smart Properties app?

Key features include managing and auditing unit and community access, auto-configuring temperatures in vacant units for energy savings, setting up notifications for water leaks or HVAC issues, and creating scheduled or temporary smart keys for vendors and staff to facilitate contactless check-ins and unattended showings.

Is the PointCentral Smart Properties app free to use?

Based on the provided information, the app is available for free. There are no mentions of subscription fees, in-app purchases, or advertisements within the app's description.

Who is the target audience for this app?

The app is specifically designed for long-term and short-term residential rental property managers. It aims to provide them with easy, remote access and control over the properties they manage, helping them stay informed about their locations and communities.

What if I am a resident in a PointCentral smart property?

If you are a resident in a PointCentral smart property and wish to control your smart home experience, you should download the Alarm.com app. The PointCentral Smart Properties app is intended for property managers, not for individual residents.