Freshchat vs REVE Chat

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

REVE Chat is an omni-channel customer engagement platform that empowers businesses to connect with visitors and customers seamlessly. Whether they have questions or need support, REVE Chat ensures you never miss a chance to engage and delight your customers. Key Features: - Real-time view and respond to conversations - ⁠Admins can assign and monitor chats - ⁠Whisper mode for agents’ guidance - ⁠Detailed visitor profiles and session history - Omni-channel support - ⁠Instant Text and voice messages - Image and file-sharing - ⁠Audio, Video Call support for direct customer interactions. - ⁠Push notifications for requests and updates And more! ____ Why Choose REVE Chat? 1. Instant Support: Provide real-time answers to customer inquiries. Quick and efficient for both your team and your customers. 2. Seamless Management: Manage and assign conversations effortlessly. Monitor agent performance and offer real-time guidance to ensure high-quality support. 3. Enhanced Customer Interaction: Utilize visitor profiles to tailor your conversations. Access previous messages and relevant details to provide personalized support. 4. On-the-Go Engagement: Stay connected with your customers anytime, anywhere. Use the mobile app to respond to customer queries and share necessary documents and images, and engage through audio and video call. 5. Efficient Notifications: Get instant notifications for customer requests and message updates, ensuring you never miss an important interaction. ____ Transform your customer engagement with REVE Chat. Install the app today and connect with your customers like never before. Offer exceptional support and make every interaction count