Freshchat vs Scanning Station
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
Read full descriptionHide full description
Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Scanning Station
This application streamlines the check-in process for trade shows. It allows for efficient attendee registration and management, ensuring a smooth experience for both organizers and participants.
- Trade show check-in
- Attendee registration
- Event management
- Streamlined process
Read full descriptionHide full description
App used for check-in at trade shows.
Screenshots
Verdict
The clearest difference is rating: Scanning Station at 5.0 against Freshchat's 3.6. Scanning Station also leads on monetization model (free vs freemium). Freshchat's advantage is update cadence (every 3 weeks vs every 3 months) and ratings volume (51 vs 2). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Scanning Station holds the better App Store score, 5.0 against 3.6. That said, the two scores are not equally well evidenced: Freshchat has 51 ratings behind it against 2, so its average is the more settled of the two.
Freshchat ships an update every 3 weeks, Scanning Station every 3 months. The most recent releases landed on October 24, 2026 and September 16, 2026 respectively.
| Parameter | Freshchat | Scanning Station |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (51 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 19.6% of reviews | — |
| Number of ratings | 51 — better | 2 |
| Update frequency | Every 3 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPad |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 244 MB | 30 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Perenso |
Customer experience
Freshchat
Scanning Station
Bugs and requests
Freshchat
Reported bugs
28 issues- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error
Show 23 moreShow fewer
- Cannot put links on text
- Chat messages/notifications are slow
- App stopped displaying all notifications
- Apple Watch does not ring
- Audios cannot be heard in Freshchat
- Send option not visible after update
- Apple keyboard covers buttons
- Attachment and canned msgs tab missing
- Notifications are NEVER working
- Notifications do not work consistently
- Error code 103 on login
- Cannot login without long URL
- Automation not working properly
- User ID removed in update
- App not showing badges on icon
- Billing errors freezing chats
- Notifications disappear too fast
- Text entry displays single line
- Resolved chats remain in 'new' folder
- App crushes after updating
- Cannot update app on iPhone
- Session keeps signing out
- Chat support integration with other channels is not good
Requested features
7 requests- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app
Show 2 moreShow fewer
- Fix Gmail login
- Integrate with Freshservice
Scanning Station
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshchat
No in-app purchases
Scanning Station
No in-app purchases
Questions
Is Freshchat free?
Is Scanning Station free?
Which has better reviews, Freshchat or Scanning Station?
Do Freshchat or Scanning Station have ads?
Which is updated more often, Freshchat or Scanning Station?
Other comparisons
