Comparison

Freshchat vs Chatbot Live Chat

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Freshchat

This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.

Highlights
  • Manage conversations on-the-go
  • View visitor profiles
  • Receive push notifications
  • Share FAQ articles
  • Assign conversations
Read full description

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

About

Chatbot Live Chat

This app provides existing customers with real-time push notifications for purchased orders. It allows for easy switching between workspaces and bots, ensuring you never miss an update. The service is completely free for all customers.

Highlights
  • Real-time order push notifications
  • Check orders anytime
  • Easy workspace and bot switching
  • Free for existing customers
  • Companion web app integration
Features
Read full description

Free for all our customers. You can check the orders anytime you want. and receive a push notification when the new orders come. Easy switch the workspaces & bots. The purpose of the app is for our existing customers to receive push notifications of purchased orders. The target audience is our existing customers. This is a free stand-alone app. It's a companion app to our existing platform(web app). The user can get an account at our website sign-up page. We offer a free forever plan, no need to upgrade. Just simple receive an order push notification right on your phone.

Screenshots

Freshchat4 screens
Chatbot Live Chat4 screens

Verdict

The call

The clearest difference is review sentiment: Chatbot Live Chat at 100% against Freshchat's 20%. Chatbot Live Chat also leads on rating (5.0 vs 3.7) and monetization model (free vs freemium). Freshchat's advantage is ratings volume (52 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Chatbot Live Chat holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Freshchat has 52 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 20% of Freshchat's written reviews are positive against 100% of Chatbot Live Chat's.

UpkeepUpdate frequency

Freshchat ships an update every 3 weeks, Chatbot Live Chat monthly. The most recent releases landed on August 10, 2026 and August 26, 2026 respectively.

Scorecard4 real differences · 6 level
Freshchat versus Chatbot Live Chat: the parameters behind the verdict, then further details
ParameterFreshchatChatbot Live Chat
PriceFreeFree
Rating3.7 (52 ratings)5.0 (1 ratings) — better
Positive reviews19.6% of reviews100.0% of reviews — better
Number of ratings52 — better1
Update frequencyEvery 3 weeks — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.0 — better15.1
Further details — not scored
Size244 MB41 MB
Age rating4+4+
DeveloperFRESHWORKS TECHNOLOGIES PRIVATE LIMITEDSmart Link Pty Ltd

Customer experience

Freshchat

All ratings51 ratings
Positive58.8%
Neutral13.7%
Negative27.5%
Written reviews46 reviews
Positive19.6%
Neutral13.0%
Negative67.4%

Chatbot Live Chat

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

In-app purchases

None

Freshchat

No in-app purchases

None

Chatbot Live Chat

No in-app purchases

Questions

Is Freshchat free?
Freshchat is free to download, with no in-app purchases.
Is Chatbot Live Chat free?
Chatbot Live Chat is free to download, with no in-app purchases.
Which has better reviews, Freshchat or Chatbot Live Chat?
Chatbot Live Chat is rated higher. Freshchat averages 3.7 out of 5 from 52 ratings, while Chatbot Live Chat averages 5.0 from 1 ratings.
Do Freshchat or Chatbot Live Chat have ads?
Neither Freshchat nor Chatbot Live Chat shows ads.
Which is updated more often, Freshchat or Chatbot Live Chat?
Freshchat ships an update every 3 weeks, and Chatbot Live Chat monthly. Most recently, Freshchat was updated on August 10, 2026 and Chatbot Live Chat on August 26, 2026.

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