Freshchat vs Chatbot Live Chat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Chatbot Live Chat
This app provides existing customers with real-time push notifications for purchased orders. It allows for easy switching between workspaces and bots, ensuring you never miss an update. The service is completely free for all customers.
- Real-time order push notifications
- Check orders anytime
- Easy workspace and bot switching
- Free for existing customers
- Companion web app integration
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Free for all our customers. You can check the orders anytime you want. and receive a push notification when the new orders come. Easy switch the workspaces & bots. The purpose of the app is for our existing customers to receive push notifications of purchased orders. The target audience is our existing customers. This is a free stand-alone app. It's a companion app to our existing platform(web app). The user can get an account at our website sign-up page. We offer a free forever plan, no need to upgrade. Just simple receive an order push notification right on your phone.
Screenshots
Verdict
The clearest difference is review sentiment: Chatbot Live Chat at 100% against Freshchat's 20%. Chatbot Live Chat also leads on rating (5.0 vs 3.7) and monetization model (free vs freemium). Freshchat's advantage is ratings volume (52 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chatbot Live Chat holds the better App Store score, 5.0 against 3.7. That said, the two scores are not equally well evidenced: Freshchat has 52 ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 20% of Freshchat's written reviews are positive against 100% of Chatbot Live Chat's.
Freshchat ships an update every 3 weeks, Chatbot Live Chat monthly. The most recent releases landed on August 10, 2026 and August 26, 2026 respectively.
| Parameter | Freshchat | Chatbot Live Chat |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (52 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 19.6% of reviews | 100.0% of reviews — better |
| Number of ratings | 52 — better | 1 |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 244 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | Smart Link Pty Ltd |
Customer experience
Freshchat
Chatbot Live Chat
In-app purchases
Freshchat
No in-app purchases
Chatbot Live Chat
No in-app purchases








