Freshchat vs DukeQ

Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

DukeQ is a mobile-first distribution and business operations platform for companies that sell, move, and account for physical goods across multiple locations, teams, and customers. It combines a full sales workflow, warehouse and inventory control, a field-agent app, and a real double-entry accounting engine in one workspace, so every order, payment, stock movement, and expense flows into the books automatically. No re-keying, no month-end reconciliation between separate systems. Built for businesses that have outgrown spreadsheets but do not want the cost or complexity of an enterprise ERP. WHO IT IS FOR - Wholesalers and distributors selling to retailers, clinics, hospitals, salons and restaurants - Trading, import and export businesses running multi-currency operations - FMCG, agricultural input, cosmetics, electronics and hardware distributors with field sales teams - Manufacturers and brand owners running their own sales, warehousing and dispatch - Multi-branch retail and small-to-mid enterprises that need real accounting alongside operations SALES - Quotes and orders with tax rates, discounts and per-line notes - Batch- and warehouse-aware stock allocation - Fulfilment with pick lists, shipments and delivery status - Invoice, pick list and payment receipt printing - Preorders with deposits, converted to orders when stock arrives - Customer records with credit limits, payment terms, statements and custom fields - Receivables with aging buckets and one-tap payment recording FIELD SALES - A dedicated agent view: today's visits, assigned customers and active route - Order and payment capture on the go - Route planning on a map, assigned by agent and day of the week - Targets, performance tracking and commission runs INVENTORY AND WAREHOUSING - Multi-warehouse stock with aisle and bin locations - Batch tracking with expiry dates and first-expiry-first-out allocation - Transfers between warehouses with in-transit tracking - Adjustments, losses and damages with reason codes and approvals - Stock valuation at any date PURCHASING - Suppliers, purchase orders and goods receipts - Supplier bills with three-way matching against orders and receipts - Supplier payments posted straight to the ledger ACCOUNTING - A bundled chart of accounts, ready on day one - General ledger with drill-through to the originating document - Manual journal entries, expenses, vendors and attachments - Bank and cash accounts with statement import and reconciliation - Fixed asset register with automatic monthly depreciation - Accounting periods, tax rates and multi-currency exchange rates REPORTS - Income statement, balance sheet, trial balance and cash flow statement - Receivables aging, revenue, customer and product insights - Saved report snapshots for audit and comparison CONTROLS AND GOVERNANCE - Nine built-in roles, from Company Admin to Auditor and Viewer - Approval queues for new ledger accounts and large adjustments - An audit log of every insert, update and delete - Period locks that prevent back-dated changes - Custom fields on core records and per-workspace feature flags SECURITY Every business gets an isolated workspace. Row-level security in the database means users only see data for workspaces they belong to, and every change is recorded against the person who made it. We do not sell or share your data. Support: support@tendo.app Privacy policy: https://one.dukesell.com/privacy