Freshchat vs zaina Business
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Freshchat
This app allows businesses to engage with website visitors and users through a modern messaging interface. It provides tools to manage conversations, view visitor profiles, and receive instant notifications to ensure timely responses and enhance customer satisfaction.
- Manage conversations on-the-go
- View visitor profiles
- Receive push notifications
- Share FAQ articles
- Assign conversations
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Engage with website visitors and users on the go with the Freshchat (formerly Freshdesk Messaging) iOS app. Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users. With the iOS app, teams can: • Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime. • Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations. • Never miss a message - With Push Notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app. • Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
zaina Business
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زينة للأعمال تطبيق مرافقة لخبيرات التجميل اللاتي لديهن حساب في منصة زينة. من التطبيق تقدري: • الدخول برقم الجوال المسجّل في حسابكِ • متابعة مواعيد اليوم وتحديث حالة الحجز • إدارة الخدمات وساعات العمل والملف • التواصل مع الدعم
Screenshots
Verdict
Freshchat and zaina Business are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | Freshchat | zaina Business |
|---|---|---|
| Price | Free | Free |
| Rating | 3.6 (52 ratings) — better | — |
| Positive reviews | 19.6% of reviews | — |
| Number of ratings | 52 — better | — |
| Update frequency | Every 3 weeks | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | — |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 244 MB | 56 MB |
| Age rating | 4+ | 4+ |
| Developer | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED | COMPANY COREBIT |
Bugs and requests
Freshchat
Reported bugs
28 issues- Messages don't come through
- Audible notifications rarely work
- Long lag in message display
- App logs out after a few days
- Resolve status button shows error
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- Cannot put links on text
- Chat messages/notifications are slow
- App stopped displaying all notifications
- Apple Watch does not ring
- Audios cannot be heard in Freshchat
- Send option not visible after update
- Apple keyboard covers buttons
- Attachment and canned msgs tab missing
- Notifications are NEVER working
- Notifications do not work consistently
- Error code 103 on login
- Cannot login without long URL
- Automation not working properly
- User ID removed in update
- App not showing badges on icon
- Billing errors freezing chats
- Notifications disappear too fast
- Text entry displays single line
- Resolved chats remain in 'new' folder
- App crushes after updating
- Cannot update app on iPhone
- Session keeps signing out
- Chat support integration with other channels is not good
Requested features
7 requests- Enable Apple Watch ringing for calls
- Add audible notifications for customer responses
- Ability to put links on text
- Auto-email customer missed responses
- Add user IDs back to the app
Show 2 moreShow fewer
- Fix Gmail login
- Integrate with Freshservice
zaina Business
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Freshchat
No in-app purchases
zaina Business
No in-app purchases
Questions
Is Freshchat free?
Is zaina Business free?
Do Freshchat or zaina Business have ads?
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