RIDGID Link vs ServiceBench
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RIDGID Link
This mobile platform connects with compatible tools to provide real-time data and insights. Even without smart tools, users can access manuals, instructional videos, and service center locations for all products. It aims to help users work faster and smarter.
- Connects with Bluetooth-enabled tools
- Real-time data and insights
- Access tool manuals
- View instructional videos
- Locate service centers
- Works with non-smart tools
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Introducing the new RIDGID® Link, the mobile platform that connects with RIDGID® tools equipped with Bluetooth® technology. The connected tool lineup keeps growing, giving you access to real-time data and insights right from your phone or tablet. Don’t have a smart tool yet? No problem—you can still use the app to access manuals, instructional videos, and locate the nearest service centers for all RIDGID® products. Sign up today to start working faster—and smarter.
ServiceBench
Empower field technicians with tools to efficiently manage onsite jobs, collect data, and provide customer service. Work offline, generate invoices, process payments, and track job progress with guided workflows.
- Offline job processing
- Guided data collection workflows
- Customer notifications and tracking
- Invoice generation and payment processing
- Job scheduling and route details
- Turn-by-turn driving directions
- E-signature for contactless service
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Your Network. Mobilized. Power up your technicians. Armed with the ServiceBench Mobile® app, techs can quickly process onsite jobs with ease. Full Features Technicians Need. When using the ServiceBench Mobile® app, your field technicians are empowered with all the required tools to do their job in the most efficient manner all while providing world class customer service. No Internet? No problem. You can work all your jobs offline, too! Guided workflows ensure that tech collects necessary data and provides status updates Keep connected to the customer throughout the service experience with notifications, tech tracking and surveys* Generate customer invoice and process payment* View all jobs, daily schedule and route details Turn-by-turn driving directions supported within your favorite mapping app View all stored customer contact phone numbers with on-click calling capability Search and view service history* Attach and name pictures Touchless features such as eSignature to promote safety Compatibility Requirements: Mobile app users must have existing log in credentials in the ServiceBench System and must be utilizing service jobs. For more information visit www.servicebench.com *May not be available in all regions.
Screenshots
Verdict
The clearest difference is rating: RIDGID Link at 4.6 against ServiceBench's 2.0. RIDGID Link also leads on review sentiment (50% vs 18%) and ratings volume (308 vs 78). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
RIDGID Link holds the better App Store score, 4.6 against 2.0. Both are backed by a comparable volume of ratings — 308 and 78 respectively. Written reviews point the same way: 50% of RIDGID Link's written reviews are positive against 18% of ServiceBench's.
Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on November 11, 2026.
| Parameter | RIDGID Link | ServiceBench |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (308 ratings) — better | 2.0 (78 ratings) |
| Positive reviews | 50.0% of reviews — better | 17.8% of reviews |
| Number of ratings | 308 — better | 78 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 17.6 | 17.6 |
| Further details — not scored | ||
| Size | 64 MB | 77 MB |
| Age rating | 4+ | 17+ |
| Developer | RIDGID Software Solutions | Asurion Services, LLC |
Customer experience
RIDGID Link
ServiceBench
Bugs and requests
RIDGID Link
Reported bugs
11 issues- App freezes before loading/logging in
- Cannot find registered items, especially online purchases
- App does not track tools
- App does not show the last location of tools
- App does not update the press count
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- Bluetooth tracking does not work
- Cannot select language or country during account creation
- Account creation fails with an error
- Login issues, with repeated error messages
- App does not register or track power tools
- Registered tools from online account are not displayed in the app
Requested features
3 requests- Improve app updates and functionality
- App should be able to register and track all Rigid tools, including power tools
- Fix the app to track tools, show last location, and update press count
ServiceBench
Not enough reviews yet to summarise bugs or requests.
In-app purchases
RIDGID Link
No in-app purchases
ServiceBench
No in-app purchases
Questions
Is RIDGID Link free?
Is ServiceBench free?
Which has better reviews, RIDGID Link or ServiceBench?
Do RIDGID Link or ServiceBench have ads?
Which is updated more often, RIDGID Link or ServiceBench?
Other comparisons
