Comparison

Surest vs Optum

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Surest

Compare prices for doctors and health services to find savings. View copays in advance, access your digital ID card, and track claims. This plan offers no deductible and access to a broad national network.

Highlights
  • Compare doctor and service prices
  • See clear copays in advance
  • Access digital ID card
  • View current claims information
  • No deductible
  • Access UnitedHealthcare network
Features
Read full description

Savings start here: Get the free Surest app. With the Surest health plan, prices for doctors and health services are available on the app, so you can compare options. See where you might be able to save money by selecting a different provider or service location, then decide what’s right for you and your budget. You can also see current claims info in the app, and easily access your digital ID card. Plan highlights: • No deductible • See clear copays in advance • Access the broad, national UnitedHealthcare network • Lower prices indicate providers evaluated as higher-value, based on quality, efficiency, and overall effectiveness of care • Generally, your copays are bundled so you pay a single price Get the most benefit from your benefit. Download the app today.

About

Optum

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

Highlights
  • Personalized health tracking
  • Provider search and scheduling
  • Appointment management
  • Access to health information
  • Secure messaging with care team
  • Benefit and program access
Features
Read full description

Personalized for you Optum knows that no two people are alike. That you and your health goals are unique. That’s why the Optum app is designed to be your go-to resource for staying on track with your individual health needs. • Convenient scheduling: Find the providers you’re looking for, from primary care physicians (PCPs) to specialists. Depending on your eligibility, you may see provider availability and make and manage appointments to get the care you need. • At your fingertips: Enjoy easy access to all your health information, important updates, and eligible benefits and programs, right from your home screen. • Help when you need it: Message, chat or call nurses and other caring professionals who can help you navigate your health care needs and questions. • Secure access: Feel confident knowing that the Optum app stores all your personal health data safely on your device. Easy access to your eligible benefits  Optum offers a variety of benefits and services, designed for what you need. You may have access to: Guided support: • A dedicated team of Care Guides, nurses, wellness coaches and specialists who can provide tailored assistance and clear, compassionate answers to your questions. • Timely help via chat or phone for finding a doctor, coordinating care, saving on prescriptions and navigating claims. • Expert guidance and personalized recommendations to help you maximize your benefits, manage your health and achieve your individual goals. Seamless health management: • Comprehensive care enabling you to easily access your electronic medical records, see test results, make and manage appointments and handle prescriptions from your device. • Secure messaging with your care team for help with scheduling, test results, refills and other health-related questions. The Optum app connects all the dots in your individual health care journey, providing you with the information you need when you need it. Enjoy peace of mind knowing that Optum is by your side, guiding you to the right care. Download the app today and take control of your health. This experience is provided at no additional cost as part of your health benefits or care you receive. This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. Please discuss with your doctor how the information provided may be right for you. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. © 2024 Optum, Inc. All rights reserved. Optum® is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are trademarks or registered marks of the property of their respective owners. Optum is an equal opportunity employer.

Screenshots

Surest4 screens
Optum4 screens

Verdict

The call

The clearest difference is chart position: Surest at #198 against Optum's unranked. On price, rating, review sentiment and ratings volume there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Surest holds the better App Store score, 4.6 against 4.4. Both are backed by a comparable volume of ratings — 6.5K and 13K respectively. Written reviews complicate that: 14% of Surest's written reviews are positive against 17% of Optum's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. The most recent releases landed on October 1, 2026 and October 2, 2026 respectively.

Scorecard1 real difference · 10 level
Surest versus Optum: the parameters behind the verdict, then further details
ParameterSurestOptum
PriceFreeFree
Rating4.6 (6.5K ratings) — better4.4 (13K ratings)
Positive reviews14.2% of reviews16.6% of reviews — better
Number of ratings6.5K13K — better
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#198 — better—
DevicesiPhoneiPhone
Requires iOS16.616.6
Further details — not scored
Size94 MB187 MB
Age rating12+17+
DeveloperBind Benefits, IncOptum Inc

Customer experience

Surest

All ratings6,467 ratings
Positive89.9%
Neutral1.9%
Negative8.2%
Written reviews288 reviews
Positive14.2%
Neutral5.6%
Negative80.2%

Optum

All ratings12,539 ratings
Positive84.8%
Neutral3.0%
Negative12.2%
Written reviews265 reviews
Positive16.6%
Neutral8.3%
Negative75.1%

User reviews

Surest

From 6.5K App Store ratings

What we love

  • 🚀 Clear, affordable
  • 🚀 Intuitive health insurance
  • 🚀 Easy to use
  • 🚀 Helpful and intuitive
  • 🚀 Great info on provider cost

Room to improve

  • 🐛 Freezes and incorrect copay
  • 🐛 Inaccurate information
  • 🐛 Glitchy
  • 🐛 Crashes and freezes
  • 🐛 Doesn't work for iOS 26

Optum

From 13K App Store ratings

What we love

  • ⚡ Quick test result delivery
  • 👨‍⚕️ Compassionate and attentive healthcare providers
  • 📋 Detailed medical information access
  • 🏥 Well-organized clinic staff
  • 💬 Doctor messaging capability

Room to improve

  • 🐛 Persistent authentication loop errors
  • 🔄 Endless loading screens
  • ❌ Internal server errors across multiple features
  • 🚫 Broken MyChart integration
  • ⏱️ Extremely slow app performance

Bugs and requests

Surest

Reported bugs

5 issues
  • Login screen freezes
  • App crashes on launch
  • Incompatible with iOS 26
  • Registration not working
  • Redirects to blank screen after login

Requested features

3 requests
  • Add ID card to Apple Wallet
  • Integrate pharmacy info
  • Ability to save favorite providers

Optum

Reported bugs

20 issues
  • Login redirects to download app screen despite being logged in
  • Buttons trigger authentication loop instead of loading content
  • Loading screen stuck indefinitely with no exit option
  • Internal server errors on messages, medications, and appointments
  • MyChart connection failures with 'unable to connect' messages
Show 15 more
  • App crashes on startup with WiFi proxy error
  • Reply button hidden behind bottom banner
  • Test results notification sent but results unavailable
  • Messages not appearing despite notification received
  • Blank screens when accessing appointments
  • App hangs when navigating between pages
  • Inconsistent login state across sessions
  • Referral information not loading or displaying
  • Test results partially cut off or unreadable
  • Unable to log out without force closing app
  • E-check-in blocked by excessive health conditions
  • Messaging character count not displayed at top
  • Old data pulling forward from previous app
  • Provider information not migrating from old app
  • Ad blocker incompatibility preventing login

Requested features

15 requests
  • Native MyChart app instead of embedded version
  • Expanded character limit for doctor messages
  • Better referral information display with contact details
  • Downloadable test results and referral letters
  • Improved appointment scheduling interface
Show 10 more
  • Direct doctor contact without call center routing
  • Vitals history tracking and display
  • Touch ID/biometric authentication support
  • Better form validation and county selection
  • Printable documents from app
  • Nurse or doctor chat for symptom assessment
  • Insurance information update capability
  • Better notification system for messages
  • Improved accessibility for seniors
  • Tutorial or help documentation

In-app purchases

None

Surest

No in-app purchases

None

Optum

No in-app purchases

Questions

Is Surest free?
Surest is free to download, with no in-app purchases.
Is Optum free?
Optum is free to download, with no in-app purchases.
Which has better reviews, Surest or Optum?
Surest is rated higher. Surest averages 4.6 out of 5 from 6.5K ratings, while Optum averages 4.4 from 13K ratings.
Do Surest or Optum have ads?
Neither Surest nor Optum shows ads.
Which is updated more often, Surest or Optum?
Surest ships an update every 3 weeks, and Optum every 3 weeks. Most recently, Surest was updated on October 1, 2026 and Optum on October 2, 2026.

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