This app sucks
Very frustrating. This app worked fine two months ago and now I can’t even open it. I’m going to the doctor to find out what’s making me sick. It turns out that just trying to use this app is making me sick. Nobody needs this level of frustration in their life.
Only works for LA/Orange County CA?
I get some VA benefits through Optum Serve/CCN. Looks like the app only works for clients in California. Not useful, and the app doesn’t tell you that until *after* you create an account.
Doesn’t work
The app doesn’t allow me to sign in. It signs in and the app continuously closes, having me to try to sign in over and over. And the app crashes.
App closes
Today 11-3-26 your nap needed an update. Since the update I cannot get in AT ALL
Sporadic
Sometimes I can’t log in. Other times my test results are gone. Sometimes it asks for activation code. This app is all over the map.
App Doesn’t Work
I downloaded it and logged in. If offers me the option to input information if I visit their clinics in California, but otherwise there are no options to do anything else.
Schedule for appointment
Could be more straightforward.
Exceptional care from NP-C Vilma Cariaga & her MA, Lyn!
I would like to sincerely thank NP-C, Vilma Cariaga for her compassionate care during my annual physical. Not only did she answer all my questions, she also took the time to offer additional suggestions. I truly value her efforts & look forward to working with her on my health journey. In addition, I appreciated her easy going manner & ability to make the physical very comfortable.
I would also like to give a big shout out to her MA, Lyn Michel. Lyn was cheerful & welcoming when taking my vitals, assisting me prior to my actual visit & helping me throughout the entire visit. She smiled, had lots of energy, was engaged & even walked me out. Felt like I knew her for years!
No one likes physicals, but the office visit was made pleasant by these two kind professionals.
Thank you, again!
I would also like to give a big shout out to her MA, Lyn Michel. Lyn was cheerful & welcoming when taking my vitals, assisting me prior to my actual visit & helping me throughout the entire visit. She smiled, had lots of energy, was engaged & even walked me out. Felt like I knew her for years!
No one likes physicals, but the office visit was made pleasant by these two kind professionals.
Thank you, again!
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Horrible Company with Horrible Tech
What should I expect from a United Healthcare Company? Unhelpful people who are happy to refuse to give you your pharmacy billing info to fill elsewhere. App and website are constantly malfunctioning. Just makes accessing the benefits you pay for impossible.
Your App
Since the beginning, your app has not been working properly. I have tried many different ways to fix the issue, but unfortunately, nothing has worked.
I also called your IT Department, but sadly, your representative did not take the issue seriously. She told me that it would take one week to fix, but it has now been four weeks, and nothing has been done.
I would appreciate it if you could resolve this issue as soon as possible.
I also called your IT Department, but sadly, your representative did not take the issue seriously. She told me that it would take one week to fix, but it has now been four weeks, and nothing has been done.
I would appreciate it if you could resolve this issue as soon as possible.
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Unfair billing practices & disregarded insurance appeals
Optum wrongfully split-billed a routine, 100% covered ACA preventive wellness exam with diagnostic codes and refused to correct their coding error. To make matters worse, while my insurance company (Cigna) was actively reviewing a formal appeal on this claim, Optum turned the account over to a third-party debt collection agency. Bypassing patient consent and pursuing collection actions during an open insurance review demonstrates complete disregard for patients and standard billing rules.
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Dr Lalwani
I have asked for a doctors advise on flu shots and I get a generic response. Not very professional
Results
I don’t understand my results - there is no explanation in what I am reviewing? I don’t know if this is good or bad - there is no notes from the doctor to explain the results to me . Please help me understand this. !!
Thank you
Thank you
Fantastic app
Great app
Easy to use
Very convenient to have quick access from your phone and easy to use.
!!!!!!!!!!!!
Won’t let me use app because I don’t live in orange county CA!!!
Wait of Time
I feel this app is very disconnected from office staff. It doesn’t update in a timely manner. It takes over 48 hours for office staff to get back to you. I am now waiting a week and haven’t received an answer from office staff. I’ve tried to reach out to the office directly, but because it goes through three call centers I am unable to get an answer to my test. I’ve also pushed this upper management and they said they will look into this and it’s now been a couple of weeks and I have gotten zero feedback. I don’t know what’s worse Optum or Kaiser
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Only cali
Time we get to California so whats the point if you ate from east coasy
Medication refill error
It’s been 3 wks that I have been trying to correct an error made by the PA. My medication dosage was changed in error. Rather than dispense 2 tabs per day #60, it was changed back to the previous orders for 1 per day #30. Finally Dr. Shadman listened and corrected the problem. It was for Alprazalam, anti-anxiety medication. Needless to say this situation caused me a lot of anxiety. Thank you Dr. Shadman.
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Time consuming
It takes time to find the available dates ahead of time.
