Optum User Reviews

Customer Experience

Positive experience16.1% of reviews
Neutral7.5% of reviews
Negative experience76.5% of reviews

~ Based on 255 written reviews from the US App Store.

What users say

Is Optum Safe?

Optum appears safe based on user ratings. AppsHunter Safety Score for Optum is 88/100.

This assessment is based on 12,539 user ratings, with an App Store average of 4.4/5.

Safety Analysis

84.8% of ratings point to a safe experience
3.0% of ratings suggest some concerns
12.2% of ratings point to a risky experience

~ Based on 12,539 App Store ratings for Optum.

Is Optum Legit?

Optum appears to be a legitimate app. AppsHunter Legitimacy Score for Optum is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Sucks

Terrible

You will likely die before you get a hold of the provider

Although, when you’re in the facility, the care is acceptable. when you try to call the office, you will never ever get a hold of the office. You will get somebody 24 hours in another state who’s got screaming kids in the background or some other drama hanging out with their friends and even when the message sent the provider, you will still never get your request for a call
Back. Ever! I’ve been without medication for over two weeks and they refuse to call me back. If I want to speak to the doctor about this, I have to pay a co-pay. Disgusting!!! FREE LUIGI!!!!!!!!!!!!!!!!!!!
Show more

Review

Optum is great, this app is not good

APP

Enjoying it

Annoying

Sends alerts for things I don’t need to be alerted about. Signing in is tedious and ridiculous. Poorly organized and confusing. In a way, just like Optum

Awful

Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now.

Optum app

The app is hard to navigate

Annual Physical exam

It was the fastest doctors appointment ever. Staff were very helpful and accommodating.

Old provider information

This app won’t update to my current medical group

Medical

Satisfied and would recommend to anyone

Can’t get this site to work

I log In and nothing shows up. I got an email saying my test results are in and there is nothing

App

This app sucks

Glitches

Suddenly cant find my children’s profile. Whenever I click on the link from my email about my child’s visit, I could see their profile but it goes away again. Cant message their provider or check their records at all. I tried reinstalling it many times but it doesn’t do anything

Can’t view messages or test results

Every time I click on the test result or messages the app takes me to a website that tells me to install the same app I am on?!! What is the purpose of this app then?

Optum go away

Simplistic app no use. Why is Optum telling me about my chart? Do not interfere with my personal life.

App hangs up

Too complicated to navigate

Worst app ever

Can’t navigate. Very poor

Difficult

Difficulty navigating around. Used to see my medication and reports now I feel I’m going around in circles.

Easy

Love the Optum app

Very poor technology

This site is not user friendly. I can’t communicate with my provider. It’s annoying. I gave up.