Optum User Reviews

Customer Experience

Positive experience15.6% of reviews
Neutral7.6% of reviews
Negative experience76.8% of reviews

~ Based on 250 written reviews from the US App Store.

What users say

Is Optum Safe?

Optum appears safe based on user ratings. AppsHunter Safety Score for Optum is 87/100.

This assessment is based on 10,561 user ratings, with an App Store average of 4.4/5.

Safety Analysis

32.2% of ratings point to a safe experience
1.4% of ratings suggest some concerns
66.4% of ratings point to a risky experience

~ Based on 146 App Store ratings for Optum.

Is Optum Legit?

Optum appears to be a legitimate app. AppsHunter Legitimacy Score for Optum is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Awful

Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now.

Optum app

The app is hard to navigate

Annual Physical exam

It was the fastest doctors appointment ever. Staff were very helpful and accommodating.

Old provider information

This app won’t update to my current medical group

Medical

Satisfied and would recommend to anyone

Can’t get this site to work

I log In and nothing shows up. I got an email saying my test results are in and there is nothing

App

This app sucks

Glitches

Suddenly cant find my children’s profile. Whenever I click on the link from my email about my child’s visit, I could see their profile but it goes away again. Cant message their provider or check their records at all. I tried reinstalling it many times but it doesn’t do anything

Can’t view messages or test results

Every time I click on the test result or messages the app takes me to a website that tells me to install the same app I am on?!! What is the purpose of this app then?

Optum go away

Simplistic app no use. Why is Optum telling me about my chart? Do not interfere with my personal life.

App hangs up

Too complicated to navigate

Worst app ever

Can’t navigate. Very poor

Difficult

Difficulty navigating around. Used to see my medication and reports now I feel I’m going around in circles.

Easy

Love the Optum app

Very poor technology

This site is not user friendly. I can’t communicate with my provider. It’s annoying. I gave up.

Not helpful

Cannot cannot find a provider. Went on the website and every time I tried to click on a provider it said they can’t help me.

Would not send ny message

This app sucks. After typing a message to my doctor, this system would not send my message saying it was too long. How do I explain myself properly to my physician?

Doesn’t work

Don’t waste your time down loading and registering since this app just tells you to call the number on your card. Seriously a waste of time and energy.

Top notch service!

The Optum app is a complete package. Everything I need is right here. Appointments, health history, test results… it’s all inclusive!

Lab results

My husband and I share an email address so I am only able to get my lab results, not his.