Horrible Company with Horrible Tech
What should I expect from a United Healthcare Company? Unhelpful people who are happy to refuse to give you your pharmacy billing info to fill elsewhere. App and website are constantly malfunctioning. Just makes accessing the benefits you pay for impossible.
Your App
Since the beginning, your app has not been working properly. I have tried many different ways to fix the issue, but unfortunately, nothing has worked.
I also called your IT Department, but sadly, your representative did not take the issue seriously. She told me that it would take one week to fix, but it has now been four weeks, and nothing has been done.
I would appreciate it if you could resolve this issue as soon as possible.
I also called your IT Department, but sadly, your representative did not take the issue seriously. She told me that it would take one week to fix, but it has now been four weeks, and nothing has been done.
I would appreciate it if you could resolve this issue as soon as possible.
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Unfair billing practices & disregarded insurance appeals
Optum wrongfully split-billed a routine, 100% covered ACA preventive wellness exam with diagnostic codes and refused to correct their coding error. To make matters worse, while my insurance company (Cigna) was actively reviewing a formal appeal on this claim, Optum turned the account over to a third-party debt collection agency. Bypassing patient consent and pursuing collection actions during an open insurance review demonstrates complete disregard for patients and standard billing rules.
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Dr Lalwani
I have asked for a doctors advise on flu shots and I get a generic response. Not very professional
Results
I don’t understand my results - there is no explanation in what I am reviewing? I don’t know if this is good or bad - there is no notes from the doctor to explain the results to me . Please help me understand this. !!
Thank you
Thank you
Fantastic app
Great app
Easy to use
Very convenient to have quick access from your phone and easy to use.
!!!!!!!!!!!!
Won’t let me use app because I don’t live in orange county CA!!!
Wait of Time
I feel this app is very disconnected from office staff. It doesn’t update in a timely manner. It takes over 48 hours for office staff to get back to you. I am now waiting a week and haven’t received an answer from office staff. I’ve tried to reach out to the office directly, but because it goes through three call centers I am unable to get an answer to my test. I’ve also pushed this upper management and they said they will look into this and it’s now been a couple of weeks and I have gotten zero feedback. I don’t know what’s worse Optum or Kaiser
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Only cali
Time we get to California so whats the point if you ate from east coasy
Medication refill error
It’s been 3 wks that I have been trying to correct an error made by the PA. My medication dosage was changed in error. Rather than dispense 2 tabs per day #60, it was changed back to the previous orders for 1 per day #30. Finally Dr. Shadman listened and corrected the problem. It was for Alprazalam, anti-anxiety medication. Needless to say this situation caused me a lot of anxiety. Thank you Dr. Shadman.
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Time consuming
It takes time to find the available dates ahead of time.
Poor reception
My mom appointment at 9:05 and I have filled the forms on line which I was asked to fill again when I came in. For God sake make the forms needed one time only it’s a waste of time and not convenient specially when you take care of an elderly person.
Practically Useless
I log in and am met with a continual “We are loading your experience” reload page and occasional pop-up to take a survey. These are the only resources available on this app.
Sucks
Terrible
You will likely die before you get a hold of the provider
Although, when you’re in the facility, the care is acceptable. when you try to call the office, you will never ever get a hold of the office. You will get somebody 24 hours in another state who’s got screaming kids in the background or some other drama hanging out with their friends and even when the message sent the provider, you will still never get your request for a call
Back. Ever! I’ve been without medication for over two weeks and they refuse to call me back. If I want to speak to the doctor about this, I have to pay a co-pay. Disgusting!!! FREE LUIGI!!!!!!!!!!!!!!!!!!!
Back. Ever! I’ve been without medication for over two weeks and they refuse to call me back. If I want to speak to the doctor about this, I have to pay a co-pay. Disgusting!!! FREE LUIGI!!!!!!!!!!!!!!!!!!!
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Review
Optum is great, this app is not good
APP
Enjoying it
Annoying
Sends alerts for things I don’t need to be alerted about. Signing in is tedious and ridiculous. Poorly organized and confusing. In a way, just like Optum
Awful
Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now.
