Optum

Optum

Your guide to a healthier you

13K ratings
260 reviews
Free

Details

  • Released
  • Updated
  • July 15, 2024
  • September 3, 2026

Features

Optum screenshot #1 for iPhone
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About

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

Personalized health tracking
Provider search and scheduling
Appointment management
Access to health information
Secure messaging with care team
Benefit and program access
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What users say

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What's New in Optum

1.20.0

September 3, 2026

Get better support when account or patient-record issues occur. Enjoy privacy, accessibility, performance, and reliability improvements.

User reviews

Only cali

Time we get to California so whats the point if you ate from east coasy

Medication refill error

It’s been 3 wks that I have been trying to correct an error made by the PA. My medication dosage was changed in error. Rather than dispense 2 tabs per day #60, it was changed back to the previous orders for 1 per day #30. Finally Dr. Shadman listened and corrected the problem. It was for Alprazalam, anti-anxiety medication. Needless to say this situation caused me a lot of anxiety. Thank you Dr. Shadman.
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Time consuming

It takes time to find the available dates ahead of time.

Poor reception

My mom appointment at 9:05 and I have filled the forms on line which I was asked to fill again when I came in. For God sake make the forms needed one time only it’s a waste of time and not convenient specially when you take care of an elderly person.

Practically Useless

I log in and am met with a continual “We are loading your experience” reload page and occasional pop-up to take a survey. These are the only resources available on this app.

Developer apps

User experience

🐞

Reported Bugs

20 issues

Login redirects to download app screen despite being logged in

Bug

Buttons trigger authentication loop instead of loading content

Bug

Loading screen stuck indefinitely with no exit option

Bug

Internal server errors on messages, medications, and appointments

Bug

MyChart connection failures with 'unable to connect' messages

Bug

App crashes on startup with WiFi proxy error

Bug

Reply button hidden behind bottom banner

Bug

Test results notification sent but results unavailable

Bug

Messages not appearing despite notification received

Bug

Blank screens when accessing appointments

Bug

App hangs when navigating between pages

Bug

Inconsistent login state across sessions

Bug

Referral information not loading or displaying

Bug

Test results partially cut off or unreadable

Bug

Unable to log out without force closing app

Bug

E-check-in blocked by excessive health conditions

Bug

Messaging character count not displayed at top

Bug

Old data pulling forward from previous app

Bug

Provider information not migrating from old app

Bug

Ad blocker incompatibility preventing login

Bug

Requested Features

15 requests

Native MyChart app instead of embedded version

Feature

Expanded character limit for doctor messages

Feature

Better referral information display with contact details

Feature

Downloadable test results and referral letters

Feature

Improved appointment scheduling interface

Feature

Direct doctor contact without call center routing

Feature

Vitals history tracking and display

Feature

Touch ID/biometric authentication support

Feature

Better form validation and county selection

Feature

Printable documents from app

Feature

Nurse or doctor chat for symptom assessment

Feature

Insurance information update capability

Feature

Better notification system for messages

Feature

Improved accessibility for seniors

Feature

Tutorial or help documentation

Feature

FAQ

What does the Optum app do?

The Optum app serves as a personalized guide for your health journey. It allows you to find and schedule appointments with providers, access all your health information and benefits, and connect with nurses and other professionals for support and guidance.

What are the key features of the Optum app?

Key features include convenient provider scheduling, easy access to your health information and benefits, secure messaging with your care team, and guided support from dedicated care guides and wellness coaches.

Is the Optum app free to use?

Yes, the app is provided at no additional cost as part of your health benefits or care you receive. There are no in-app purchases or ads mentioned.

Who is the Optum app for?

The app is designed for individuals who want to take control of their health by having a centralized resource for managing appointments, accessing medical records, and receiving personalized support from healthcare professionals.

Can I use the Optum app for emergencies?

No, this service should not be used for emergency or urgent care needs. In an emergency, you should call 911 or go to the nearest emergency room. The information provided is for informational purposes only and is not a substitute for professional medical advice.