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Optum

Optum

Your guide to a healthier you

11K ratings
244 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

  • Released
  • Updated
  • July 15, 2024
  • July 7, 2026

Features

Developer

Optum Inc.
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About

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

✓Personalized health tracking
✓Provider search and scheduling
✓Appointment management
✓Access to health information
✓Secure messaging with care team
✓Benefit and program access
Show original description

What users say

Summarized from real user reviews of Optum. Based on 11K reviews and a 4.4/5 average, it highlights the 6 positives and 15 negatives reviewers mention most about this Health & Fitness app.

Positive things

  • ⚡Quick test result delivery
  • 👨‍⚕️Compassionate and attentive healthcare providers
  • 📋Detailed medical information access
  • 🏥Well-organized clinic staff
  • 💬Doctor messaging capability
  • 📱Colorful and visually appealing interface

Negative things

  • 🐛Persistent authentication loop errors
  • 🔄Endless loading screens
  • ❌Internal server errors across multiple features
  • 🚫Broken MyChart integration
  • ⏱️Extremely slow app performance
  • 😕Poor navigation and confusing layout
  • 📵App crashes frequently
  • 🔐WiFi proxy connection issues
  • 💬Unanswered doctor messages
  • 📞Unreachable customer support
  • 🚫Inability to schedule appointments
  • 📊Missing or incomplete medical records
  • 🎯Inconsistent login functionality
  • 🔗Broken referral information display
  • ⚠️Forced third-party login requirements
See all reviews

What's New in Optum

1.18.1

July 7, 2026

Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

App

This app sucks
miniloo2miniloo2

Glitches

Suddenly cant find my children’s profile. Whenever I click on the link from my email about my child’s visit, I could see their profile but it goes away again. Cant message their provider or check their records at all. I tried reinstalling it many times but it doesn’t do anything
marib00123marib00123

Can’t view messages or test results

Every time I click on the test result or messages the app takes me to a website that tells me to install the same app I am on?!! What is the purpose of this app then?
ApraollApraoll

Optum go away

Simplistic app no use. Why is Optum telling me about my chart? Do not interfere with my personal life.
A great companionA great companion

App hangs up

Too complicated to navigate
AghabeigiAghabeigi
See 239 more reviews

Developer apps

Optum Specialty Pharmacy
Optum Specialty Pharmacy

by Optum Inc

💪 Health & Fitness

(6.6K)

Free
OptumRx
OptumRx

by Optum Inc.

🏥 Medical

(146K)

Free
myLivewell By Optum
myLivewell By Optum

by Optum Inc

💪 Health & Fitness

(2)

Free
Clinical Documentation Guide
Clinical Documentation Guide

by Optum Inc

🏥 Medical

(14)

Free
Optum TeleHealth
Optum TeleHealth

by Optum Inc

💪 Health & Fitness

(13)

Free
Optum My Wellbeing
Optum My Wellbeing

by Optum Inc

💪 Health & Fitness

(28)

Free
See developer apps

User experience

🐞

Reported Bugs

20 issues

Login redirects to download app screen despite being logged in

Bug

Buttons trigger authentication loop instead of loading content

Bug

Loading screen stuck indefinitely with no exit option

Bug

Internal server errors on messages, medications, and appointments

Bug

MyChart connection failures with 'unable to connect' messages

Bug

App crashes on startup with WiFi proxy error

Bug

Reply button hidden behind bottom banner

Bug

Test results notification sent but results unavailable

Bug

Messages not appearing despite notification received

Bug

Blank screens when accessing appointments

Bug

App hangs when navigating between pages

Bug

Inconsistent login state across sessions

Bug

Referral information not loading or displaying

Bug

Test results partially cut off or unreadable

Bug

Unable to log out without force closing app

Bug

E-check-in blocked by excessive health conditions

Bug

Messaging character count not displayed at top

Bug

Old data pulling forward from previous app

Bug

Provider information not migrating from old app

Bug

Ad blocker incompatibility preventing login

Bug
✨

Requested Features

15 requests

Native MyChart app instead of embedded version

Feature

Expanded character limit for doctor messages

Feature

Better referral information display with contact details

Feature

Downloadable test results and referral letters

Feature

Improved appointment scheduling interface

Feature

Direct doctor contact without call center routing

Feature

Vitals history tracking and display

Feature

Touch ID/biometric authentication support

Feature

Better form validation and county selection

Feature

Printable documents from app

Feature

Nurse or doctor chat for symptom assessment

Feature

Insurance information update capability

Feature

Better notification system for messages

Feature

Improved accessibility for seniors

Feature

Tutorial or help documentation

Feature

FAQ

What does the Optum app do?

The Optum app serves as a personalized guide for your health journey. It allows you to find and schedule appointments with providers, access all your health information and benefits, and connect with nurses and other professionals for support and guidance.

What are the key features of the Optum app?

Key features include convenient provider scheduling, easy access to your health information and benefits, secure messaging with your care team, and guided support from dedicated care guides and wellness coaches.

Is the Optum app free to use?

Yes, the app is provided at no additional cost as part of your health benefits or care you receive. There are no in-app purchases or ads mentioned.

Who is the Optum app for?

The app is designed for individuals who want to take control of their health by having a centralized resource for managing appointments, accessing medical records, and receiving personalized support from healthcare professionals.

Can I use the Optum app for emergencies?

No, this service should not be used for emergency or urgent care needs. In an emergency, you should call 911 or go to the nearest emergency room. The information provided is for informational purposes only and is not a substitute for professional medical advice.