Optum

Optum

Your guide to a healthier you

12K ratings
250 reviews
Free

Details

  • Released
  • Updated
  • July 15, 2024
  • August 20, 2026

Features

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About

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

Personalized health tracking
Provider search and scheduling
Appointment management
Access to health information
Secure messaging with care team
Benefit and program access
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What users say

See all reviews

What's New in Optum

1.19.0

August 20, 2026

Improved Proxy Messaging Experience General Bug Fixes & Performance Improvements

User reviews

Awful

Wow this app is the worst. You sign in, try to look at test results, it makes you sign in again, then never loads. It loops through loading pages. Absolutely useless. I don’t know how to get my results now.

Optum app

The app is hard to navigate

Annual Physical exam

It was the fastest doctors appointment ever. Staff were very helpful and accommodating.

Old provider information

This app won’t update to my current medical group

Medical

Satisfied and would recommend to anyone

Developer apps

User experience

🐞

Reported Bugs

20 issues

Login redirects to download app screen despite being logged in

Bug

Buttons trigger authentication loop instead of loading content

Bug

Loading screen stuck indefinitely with no exit option

Bug

Internal server errors on messages, medications, and appointments

Bug

MyChart connection failures with 'unable to connect' messages

Bug

App crashes on startup with WiFi proxy error

Bug

Reply button hidden behind bottom banner

Bug

Test results notification sent but results unavailable

Bug

Messages not appearing despite notification received

Bug

Blank screens when accessing appointments

Bug

App hangs when navigating between pages

Bug

Inconsistent login state across sessions

Bug

Referral information not loading or displaying

Bug

Test results partially cut off or unreadable

Bug

Unable to log out without force closing app

Bug

E-check-in blocked by excessive health conditions

Bug

Messaging character count not displayed at top

Bug

Old data pulling forward from previous app

Bug

Provider information not migrating from old app

Bug

Ad blocker incompatibility preventing login

Bug

Requested Features

15 requests

Native MyChart app instead of embedded version

Feature

Expanded character limit for doctor messages

Feature

Better referral information display with contact details

Feature

Downloadable test results and referral letters

Feature

Improved appointment scheduling interface

Feature

Direct doctor contact without call center routing

Feature

Vitals history tracking and display

Feature

Touch ID/biometric authentication support

Feature

Better form validation and county selection

Feature

Printable documents from app

Feature

Nurse or doctor chat for symptom assessment

Feature

Insurance information update capability

Feature

Better notification system for messages

Feature

Improved accessibility for seniors

Feature

Tutorial or help documentation

Feature

FAQ

What does the Optum app do?

The Optum app serves as a personalized guide for your health journey. It allows you to find and schedule appointments with providers, access all your health information and benefits, and connect with nurses and other professionals for support and guidance.

What are the key features of the Optum app?

Key features include convenient provider scheduling, easy access to your health information and benefits, secure messaging with your care team, and guided support from dedicated care guides and wellness coaches.

Is the Optum app free to use?

Yes, the app is provided at no additional cost as part of your health benefits or care you receive. There are no in-app purchases or ads mentioned.

Who is the Optum app for?

The app is designed for individuals who want to take control of their health by having a centralized resource for managing appointments, accessing medical records, and receiving personalized support from healthcare professionals.

Can I use the Optum app for emergencies?

No, this service should not be used for emergency or urgent care needs. In an emergency, you should call 911 or go to the nearest emergency room. The information provided is for informational purposes only and is not a substitute for professional medical advice.