Comparison

VSP Vision Care vs Optum

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

VSP Vision Care

Manage your vision care benefits and access your member ID card on the go. Find nearby eye doctors, discover exclusive member discounts, and shop for eyewear and contacts directly through the app.

Highlights
  • View benefit coverage
  • Access Member ID Card
  • Find a doctor
  • Exclusive Member Extras
  • Shop eyewear and contacts
Features
Read full description

Take your vision benefits with you wherever you go. The VSP Vision Care® app makes it easy to manage your eye care, access your benefits, and get the most from your coverage, all from your phone.    With the VSP Vision Care app, you can:  • See what your vision plan covers, right from the app.  • Pull up your Member ID card and save it to your Apple wallet.  • Find in-network eye doctors and vision care providers near you.  • Submit out-of-network claims in minutes.  • Check benefit eligibility for yourself and covered dependents.  • Browse in-network shopping options for glasses, contacts, and sunglasses.  • Explore Member Extras for discounts and savings on eyewear and more.  • See your Vision Benefits Statement and claims when you need them.  • Look around before signing in. Find a doctor, learn about vision insurance plans, and get eye care and eyewear tips.  • Sign in with Face ID.   • Manage your account securely from anywhere.    Whether you're scheduling your next eye exam, looking for an in-network doctor, or ordering new glasses with your VSP coverage, the VSP Vision Care app helps you stay connected to your vision health every step of the way.    Download the VSP Vision Care app today and make the most of your vision benefits.

About

Optum

Manage your health journey with personalized support. Find providers, schedule appointments, access your health information, and connect with care professionals for guidance. Securely store your data and maximize your benefits.

Highlights
  • Personalized health tracking
  • Provider search and scheduling
  • Appointment management
  • Access to health information
  • Secure messaging with care team
  • Benefit and program access
Features
Read full description

Personalized for you Optum knows that no two people are alike. That you and your health goals are unique. That’s why the Optum app is designed to be your go-to resource for staying on track with your individual health needs. • Convenient scheduling: Find the providers you’re looking for, from primary care physicians (PCPs) to specialists. Depending on your eligibility, you may see provider availability and make and manage appointments to get the care you need. • At your fingertips: Enjoy easy access to all your health information, important updates, and eligible benefits and programs, right from your home screen. • Help when you need it: Message, chat or call nurses and other caring professionals who can help you navigate your health care needs and questions. • Secure access: Feel confident knowing that the Optum app stores all your personal health data safely on your device. Easy access to your eligible benefits  Optum offers a variety of benefits and services, designed for what you need. You may have access to: Guided support: • A dedicated team of Care Guides, nurses, wellness coaches and specialists who can provide tailored assistance and clear, compassionate answers to your questions. • Timely help via chat or phone for finding a doctor, coordinating care, saving on prescriptions and navigating claims. • Expert guidance and personalized recommendations to help you maximize your benefits, manage your health and achieve your individual goals. Seamless health management: • Comprehensive care enabling you to easily access your electronic medical records, see test results, make and manage appointments and handle prescriptions from your device. • Secure messaging with your care team for help with scheduling, test results, refills and other health-related questions. The Optum app connects all the dots in your individual health care journey, providing you with the information you need when you need it. Enjoy peace of mind knowing that Optum is by your side, guiding you to the right care. Download the app today and take control of your health. This experience is provided at no additional cost as part of your health benefits or care you receive. This service should not be used for emergency or urgent care needs. In an emergency, call 911 or go to the nearest emergency room. The information provided through this service is for informational purposes only. The nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. Please discuss with your doctor how the information provided may be right for you. Your health information is kept confidential in accordance with the law. The service is not an insurance program and may be discontinued at any time. © 2024 Optum, Inc. All rights reserved. Optum® is a registered trademark of Optum, Inc. in the U.S. and other jurisdictions. All other brand or product names are trademarks or registered marks of the property of their respective owners. Optum is an equal opportunity employer.

Screenshots

VSP Vision Care4 screens
Optum4 screens

Verdict

The call

The clearest difference is update cadence: Optum at every 3 weeks against VSP Vision Care's every 11 months. Optum also leads on ratings volume (14K vs 51). VSP Vision Care's advantage is rating (4.7 vs 4.4) and chart position (#111 vs unranked). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

VSP Vision Care holds the better App Store score, 4.7 against 4.4. That said, the two scores are not equally well evidenced: Optum has 14K ratings behind it against 51, so its average is the more settled of the two. Written reviews complicate that: 9% of VSP Vision Care's written reviews are positive against 17% of Optum's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

VSP Vision Care ships an update every 11 months, Optum every 3 weeks. The most recent releases landed on October 29, 2026 and October 31, 2026 respectively.

Scorecard4 real differences · 7 level
VSP Vision Care versus Optum: the parameters behind the verdict, then further details
ParameterVSP Vision CareOptum
PriceFreeFree
Rating4.7 (51 ratings) — better4.4 (14K ratings)
Positive reviews8.7% of reviews16.7% of reviews — better
Number of ratings5114K — better
Update frequencyEvery 11 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#111 — better—
DevicesiPhone, iPad — betteriPhone
Requires iOS16.4 — better16.6
Further details — not scored
Size72 MB187 MB
Age rating17+17+
DeveloperVSP GlobalOptum Inc.

Customer experience

VSP Vision Care

All ratings49 ratings
Positive91.8%
Neutral0.0%
Negative8.2%
Written reviews218 reviews
Positive8.7%
Neutral1.4%
Negative89.9%

Optum

All ratings13,418 ratings
Positive85.2%
Neutral3.0%
Negative11.8%
Written reviews270 reviews
Positive16.7%
Neutral8.1%
Negative75.2%

User reviews

VSP Vision Care

From 51 App Store ratings

What we love

  • 🚀 Lightning-fast load times
  • 👍 Convenient for finding doctors and retrieving coupons

Room to improve

  • 🐛 Crashes, freezes, and glitches
  • 👎 Difficult to log in and use
  • 💤 Outdated and neglected
  • 🤖 Feels like a basic web wrapper, not a true app
  • 🤯 Frustrating user experience

Optum

From 14K App Store ratings

What we love

  • ⚡ Quick test result delivery
  • 👨‍⚕️ Compassionate and attentive healthcare providers
  • 📋 Detailed medical information access
  • 🏥 Well-organized clinic staff
  • 💬 Doctor messaging capability

Room to improve

  • 🐛 Persistent authentication loop errors
  • 🔄 Endless loading screens
  • ❌ Internal server errors across multiple features
  • 🚫 Broken MyChart integration
  • ⏱️ Extremely slow app performance

Bugs and requests

VSP Vision Care

Reported bugs

3 issues
  • Login issues and endless redirect loops
  • Inability to access key features and information
  • Compatibility problems with newer devices and OS versions

Requested features

5 requests
  • Face ID or biometric login support
  • Ability to add insurance card to digital wallet
  • Improved navigation and user interface
  • Persistent login and session management
  • Enhanced claims and benefits history

Optum

Reported bugs

20 issues
  • Login redirects to download app screen despite being logged in
  • Buttons trigger authentication loop instead of loading content
  • Loading screen stuck indefinitely with no exit option
  • Internal server errors on messages, medications, and appointments
  • MyChart connection failures with 'unable to connect' messages
Show 15 more
  • App crashes on startup with WiFi proxy error
  • Reply button hidden behind bottom banner
  • Test results notification sent but results unavailable
  • Messages not appearing despite notification received
  • Blank screens when accessing appointments
  • App hangs when navigating between pages
  • Inconsistent login state across sessions
  • Referral information not loading or displaying
  • Test results partially cut off or unreadable
  • Unable to log out without force closing app
  • E-check-in blocked by excessive health conditions
  • Messaging character count not displayed at top
  • Old data pulling forward from previous app
  • Provider information not migrating from old app
  • Ad blocker incompatibility preventing login

Requested features

15 requests
  • Native MyChart app instead of embedded version
  • Expanded character limit for doctor messages
  • Better referral information display with contact details
  • Downloadable test results and referral letters
  • Improved appointment scheduling interface
Show 10 more
  • Direct doctor contact without call center routing
  • Vitals history tracking and display
  • Touch ID/biometric authentication support
  • Better form validation and county selection
  • Printable documents from app
  • Nurse or doctor chat for symptom assessment
  • Insurance information update capability
  • Better notification system for messages
  • Improved accessibility for seniors
  • Tutorial or help documentation

In-app purchases

None

VSP Vision Care

No in-app purchases

None

Optum

No in-app purchases

Questions

Is VSP Vision Care free?
VSP Vision Care is free to download, with no in-app purchases.
Is Optum free?
Optum is free to download, with no in-app purchases.
Which has better reviews, VSP Vision Care or Optum?
VSP Vision Care is rated higher. VSP Vision Care averages 4.7 out of 5 from 51 ratings, while Optum averages 4.4 from 14K ratings.
Do VSP Vision Care or Optum have ads?
Neither VSP Vision Care nor Optum shows ads.
Which is updated more often, VSP Vision Care or Optum?
VSP Vision Care ships an update every 11 months, and Optum every 3 weeks. Most recently, VSP Vision Care was updated on October 29, 2026 and Optum on October 31, 2026.

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