Comparison

CDK Modern Retail CRM vs RouteOne Document Capture

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CDK Modern Retail CRM

Manage customer relationships and dealership operations from a mobile tablet. Log prospects, search inventory, quote customers, and track leads from anywhere, anytime. Real-time integration ensures data is always up-to-date.

Highlights
  • Prospect logging
  • Inventory search
  • Customer quoting
  • Lead management
  • VIN scanner
  • Driver's license scanner
  • Two-way text messaging
Features
Read full description

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include: · Search engine of customers and prospects. · Vehicle VIN scanner to instantly upload trade information. · Full vehicle walk-around to note damage with text, picture or video · Dual-sided drivers license scanner. · My Day page feature to keep track of contact info of potential customers. · Organizer page to consolidate calendar dates, phone numbers, and email addresses. · Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory. · Detailed vehicle descriptions and photos · Two-way text messaging platform to communicate with car shoppers · Sales Process management with Real-Time quoting tools · Mapping of the test drive · Fully Secured Credit application · Digital Documentation

About

RouteOne Document Capture

Scan and upload documents directly from your phone to finance sources. This app streamlines the process of sending necessary paperwork, eliminating the need for fax machines and accelerating funding.

Highlights
  • Scan documents with your phone
  • Upload directly to finance sources
  • QR code integration
  • Decision Summary screen
  • Faster funding
Features
Read full description

Say goodbye to fax machines. Use your device to send documents to finance sources: scan the QR code displayed in RouteOne, take pictures of documents, and upload. Use the Decision Summary screen to send those documents directly to a finance source. Enjoy faster funding today! This app is suitable for use on the iPhone and iPad and is complimentary for RouteOne’s dealership customers. Questions can be directed to RouteOne Customer Support at 866-768-8301 or R1Support@routeone.com. We always want to hear from you. Please provide your feedback in the comments below. Thank you.

Screenshots

CDK Modern Retail CRM4 screens
RouteOne Document Capture4 screens

Verdict

The call

The clearest difference is monetization model: RouteOne Document Capture at free against CDK Modern Retail CRM's paid. RouteOne Document Capture also leads on rating (2.6 vs 2.2). CDK Modern Retail CRM's advantage is update cadence (every 6 weeks vs every 5 months) and ratings volume (310 vs 32). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

RouteOne Document Capture holds the better App Store score, 2.6 against 2.2. That said, the two scores are not equally well evidenced: CDK Modern Retail CRM has 310 ratings behind it against 32, so its average is the more settled of the two. Written reviews point the same way: 14% of CDK Modern Retail CRM's written reviews are positive against 16% of RouteOne Document Capture's.

UpkeepUpdate frequency

CDK Modern Retail CRM ships an update every 6 weeks, RouteOne Document Capture every 5 months. The most recent releases landed on November 6, 2026 and November 2, 2026 respectively.

Scorecard4 real differences · 6 level
CDK Modern Retail CRM versus RouteOne Document Capture: the parameters behind the verdict, then further details
ParameterCDK Modern Retail CRMRouteOne Document Capture
PriceFreeFree
Rating2.2 (310 ratings)2.6 (32 ratings) — better
Positive reviews13.9% of reviews15.8% of reviews — better
Number of ratings310 — better32
Update frequencyEvery 6 weeks — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationPaidFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS1615.0 — better
Further details — not scored
Size106 MB53 MB
Age rating4+4+
DeveloperData Software Services LLCRouteOne LLC

Customer experience

CDK Modern Retail CRM

All ratings279 ratings
Positive26.5%
Neutral5.0%
Negative68.5%
Written reviews115 reviews
Positive13.9%
Neutral7.0%
Negative79.1%

RouteOne Document Capture

All ratings32 ratings
Positive37.5%
Neutral3.1%
Negative59.4%
Written reviews19 reviews
Positive15.8%
Neutral10.5%
Negative73.7%

Bugs and requests

CDK Modern Retail CRM

Reported bugs

5 issues
  • Blank white screen on launch
  • Inability to log in or access features
  • Inconsistent behavior across devices
  • Errors when scanning licenses or VINs
  • Disappearing appointment information

Requested features

5 requests
  • Landscape mode support
  • Ability to upload videos from gallery
  • Improved notification system
  • Simplified and streamlined UI
  • Better integration with dealership systems

RouteOne Document Capture

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

CDK Modern Retail CRM

No in-app purchases

None

RouteOne Document Capture

No in-app purchases

Questions

Is CDK Modern Retail CRM free?
CDK Modern Retail CRM is free to download, with no in-app purchases.
Is RouteOne Document Capture free?
RouteOne Document Capture is free to download, with no in-app purchases.
Which has better reviews, CDK Modern Retail CRM or RouteOne Document Capture?
RouteOne Document Capture is rated higher. CDK Modern Retail CRM averages 2.2 out of 5 from 310 ratings, while RouteOne Document Capture averages 2.6 from 32 ratings.
Do CDK Modern Retail CRM or RouteOne Document Capture have ads?
Neither CDK Modern Retail CRM nor RouteOne Document Capture shows ads.
Which is updated more often, CDK Modern Retail CRM or RouteOne Document Capture?
CDK Modern Retail CRM ships an update every 6 weeks, and RouteOne Document Capture every 5 months. Most recently, CDK Modern Retail CRM was updated on November 6, 2026 and RouteOne Document Capture on November 2, 2026.

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