Comparison

Shopify Inbox vs YuSnap+

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

YuSnap+

Read full description

Inspiration can strike anytime. With YuSnap+, for YuniquePLM, your design, development, merchandising and sales teams can easily capture and share digital photos while they’re on the go. This intuitive app accelerates product development and promotes communication and collaboration. FEATURES -Capture and Upload photos directly from your mobile device and import them directly into your companies YuniquePLM application -View and Update existing images from anywhere -Capture sample fitting images and update via QR Code -Build and manage Story Boards -Collaborate with your teams directly in the app no matter where you are -YuSnap+ is Compatible with YuniquePLM v8.1 and later -Contact your YuniquePLM Administrator for your application connection information

Screenshots

Shopify Inbox4 screens
YuSnap+4 screens

Verdict

The call

The clearest difference is update cadence: Shopify Inbox at fortnightly against YuSnap+'s every 3 months. YuSnap+'s advantage is iOS requirement (11.0 vs 15.1). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, YuSnap+ every 3 months. The most recent releases landed on October 26, 2026 and October 17, 2026 respectively.

Scorecard2 real differences · 8 level
Shopify Inbox versus YuSnap+: the parameters behind the verdict, then further details
ParameterShopify InboxYuSnap+
PriceFreeFree
Rating4.8 (13K ratings) — better—
Positive reviews58.1% of reviews—
Number of ratings13K — better—
Update frequencyFortnightly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.111.0 — better
Further details — not scored
Size41 MB47 MB
Age rating4+4+
DeveloperShopify Inc.Lectra

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

YuSnap+

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shopify Inbox

No in-app purchases

None

YuSnap+

No in-app purchases

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is YuSnap+ free?
YuSnap+ is free to download, with no in-app purchases.
Do Shopify Inbox or YuSnap+ have ads?
Neither Shopify Inbox nor YuSnap+ shows ads.
Which is updated more often, Shopify Inbox or YuSnap+?
Shopify Inbox ships an update fortnightly, and YuSnap+ every 3 months. Most recently, Shopify Inbox was updated on October 26, 2026 and YuSnap+ on October 17, 2026.

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