Shopify Inbox vs instantKPIs
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shopify Inbox
Communicate with customers and drive sales directly through chat. This free business app helps you respond faster, build relationships, and manage conversations efficiently. Turn more chats into purchases by sending products, discounts, and orders within conversations.
- Live chat with customers
- Send products and discounts in chat
- Automated messages
- Cart monitoring
- Staff chat assignment
- Shop app integration
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About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
instantKPIs
This app provides a mobile sales analytics dashboard for Shopify and Amazon sellers. It offers real-time insights, goal setting, performance alerts, and sales comparisons to help manage online businesses efficiently.
- Real-time sales insights
- Shopify and Amazon data integration
- Goal setting and progress tracking
- Performance change alerts
- Sales comparison to previous periods
- Intuitive dashboard
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instantKPIs is a mobile sales analytics app that empowers Shopify & Amazon sellers to manage their online business smarter. Try it's lean and intuitive dashboard for free: Access real-time insights on your key sales data, safe time by tracking Shopify and Amazon sales data on one screen, set SMART goals and closely monitor progress - daily, weekly, monthly - to stimulate efficiency, get alerts to never miss unexpected performance changes, compare sales to former periods and more. It has never been easier to track your business on the go! Who can use it? Any Shopify business owner or store manager can use our mobile app. It takes just a few easy clicks to connect instantKPIs to your Shopify store data. More integrations will come soon. What are the top benefits of instantKPIs? 1. GET METRICS YOU CARE ABOUT: Our dashboard is preset and completes shopify analytics - no need for configuration. Easy customization is just an option. 2. COMPARE SALES AGAINST TARGET: Unleash the incredible power of goal setting - directly in our app - and bring your sales to the next level. 3. NEVER MISS A CHANGE IN PERFORMANCE: Get instant push notifications with relevant metrics directly on your display - triggered by comparison to history, milestone progress or big changes. 4. REAL-TIME INSIGHTS WHEN YOU NEED THEM: Access your mobile dashboard anytime, anywhere directly on your mobile phone - the truth is right there in your pocket.
Screenshots
Verdict
The clearest difference is ratings volume: Shopify Inbox at 13K against instantKPIs's 2. instantKPIs's advantage is rating (5.0 vs 4.8) and iOS requirement (10.0 vs 15.1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
instantKPIs holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 2, so its average is the more settled of the two.
Shopify Inbox ships an update fortnightly, instantKPIs every 2 weeks. The most recent releases landed on November 8, 2026 and November 3, 2026 respectively.
| Parameter | Shopify Inbox | instantKPIs |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (13K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 58.2% of reviews | — |
| Number of ratings | 13K — better | 2 |
| Update frequency | Fortnightly — better | Every 2 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 10.0 — better |
| Further details — not scored | ||
| Size | 41 MB | 57 MB |
| Age rating | 4+ | 4+ |
| Developer | Shopify Inc. | Netrist Solutions, LLC |
Customer experience
Shopify Inbox
instantKPIs
Bugs and requests
Shopify Inbox
Reported bugs
3 issues- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts
Requested features
5 requests- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat
instantKPIs
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shopify Inbox
No in-app purchases
instantKPIs
No in-app purchases
Questions
Is Shopify Inbox free?
Is instantKPIs free?
Which has better reviews, Shopify Inbox or instantKPIs?
Do Shopify Inbox or instantKPIs have ads?
Which is updated more often, Shopify Inbox or instantKPIs?
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