Comparison

Shopify Inbox vs PingBell

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

PingBell

Receive custom push notifications for any conversion event across your marketing funnel. Gamify your processes to rally teams around KPIs and celebrate wins with customizable visual counters and unique notification sounds. Connects with over 7,500 apps.

Highlights
  • Custom push notifications for conversion events
  • Gamified team KPI tracking
  • Customizable celebration pages with counters
  • Integration with over 7,500 apps via Zapier, Make.com, Pabbly
  • Birds-eye analytics for tracked events
  • Customizable notification sounds
Features
Read full description

Hear every sale the moment it happens — on your phone, and on every screen in the room. PingBell turns the numbers that matter to your business — sales, signups, donations, goals — into live pings on your iPhone and live counters on any TV, tablet, or browser. Connect Shopify, Stripe, or any app that can send a webhook, and every win arrives as a notification with your own sound, then lights up the screens you’ve paired. PINGS THAT FIND YOU A sale rings your iPhone whether the app is open or closed, with the message you wrote and the sound you chose from more than 70 audio options. Tap the notification and you’re on that source’s chart. Mute a source or a whole workspace on this phone without silencing the TVs or your teammates. ONE VIEW FOR EVERY STORE YOU RUN Manage more than one business? The dashboard opens with a card per workspace — today’s pings and revenue in that store’s own time zone, a seven-day trend, and what’s new since you last looked — plus a feed of the latest pings from all of them. Tap a card to dive into that workspace. YOUR SCREENS, PAIRED FROM YOUR PHONE Open PingBell on an Apple TV or any computer screen and scan its code with this app. From then on, every screen follows your workspace: counters, celebrations, leaderboards, and the boards you design in the web editor at pingbell.io. BUILT FOR EVERY SCREEN IN THE ROOM - Live counters for sales, orders, revenue, signups, or donations - Leaderboards that rank your reps, stores, or sources - Celebrations: fireworks, sound, and on-screen messages on every win - Your logo, fonts, colors, and 70+ sounds CONNECT WHAT YOU ALREADY USE Shopify, Stripe, Zapier, Make, and any tool that can send a webhook. If it can fire an event, PingBell can ping your phone and put it on a screen. PERFECT FOR - Sales floors and team leaderboards - Retail and store counters - Fundraising and donation thermometers - Crowdfunding and launch-day counters - Call-center and SaaS dashboards: MRR, signups, tickets HOW IT WORKS 1. Create your workspace and connect a data source — or start with a static screen, like a menu or an announcement. 2. Design your screens in the PingBell web editor at pingbell.io on any computer. 3. Open PingBell on your TV and scan its code with this app to pair it. 4. Get every ping on your phone; edit anytime from your computer and every screen updates live. Terms: https://pingbell.io/terms Privacy: https://pingbell.io/privacy

Screenshots

Shopify Inbox4 screens
PingBell4 screens

Verdict

The call

The clearest difference is review sentiment: PingBell at 100% against Shopify Inbox's 58%. Shopify Inbox's advantage is in-app purchases (none vs 7) and ratings volume (13K vs 8). On price, update cadence, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. PingBell sells 7 in-app purchases, starting at $15.00 per month. Shopify Inbox asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Shopify Inbox holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 58% of Shopify Inbox's written reviews are positive against 100% of PingBell's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, PingBell every 2 weeks. The most recent releases landed on October 19, 2026 and October 16, 2026 respectively.

Scorecard5 real differences · 5 level
Shopify Inbox versus PingBell: the parameters behind the verdict, then further details
ParameterShopify InboxPingBell
PriceFreeFree
Rating4.8 (13K ratings) — better4.5 (8 ratings)
Positive reviews58.1% of reviews100.0% of reviews — better
Number of ratings13K — better8
Update frequencyFortnightlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod, Apple TV — better
Requires iOS15.1 — better15.5
Further details — not scored
Size41 MB169 MB
Age rating4+4+
DeveloperShopify Inc.PingBell LLC

Customer experience

Shopify Inbox

All ratings13,190 ratings
Positive94.9%
Neutral2.0%
Negative3.1%
Written reviews578 reviews
Positive58.1%
Neutral12.1%
Negative29.8%

PingBell

All ratings8 ratings
Positive75.0%
Neutral25.0%
Negative0.0%
Written reviews6 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

PingBell

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shopify Inbox

No in-app purchases

7 purchases

PingBell

Subscriptions7
  • PingBell Core - Monthly$15.001 Month
  • PingBell Hustlers - Monthly$25.001 Month
  • PingBell Team - Monthly7 Days trial$25.001 Month
Show 4 more
  • PingBell Plus - Monthly$35.001 Month
  • PingBell Business - Monthly7 Days trial$50.001 Month
  • PingBell Ballers - Monthly$75.001 Month
  • PingBell Team - Agency7 Days trial$150.001 Month

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is PingBell free?
PingBell is free to download, with in-app purchases available.
Which has better reviews, Shopify Inbox or PingBell?
Shopify Inbox is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while PingBell averages 4.5 from 8 ratings.
Do Shopify Inbox or PingBell have ads?
Neither Shopify Inbox nor PingBell shows ads.
Which is updated more often, Shopify Inbox or PingBell?
Shopify Inbox ships an update fortnightly, and PingBell every 2 weeks. Most recently, Shopify Inbox was updated on October 19, 2026 and PingBell on October 16, 2026.

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