Shopify Inbox vs PingBell
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shopify Inbox
Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.
- Sell products and discounts via chat
- Automated message responses
- Track shopping cart activity
- Assign chats to staff
- Manage conversations from multiple channels
- Send order updates via email
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About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
PingBell
Receive custom push notifications for any conversion event across your marketing funnel. Gamify your processes to rally teams around KPIs and celebrate wins with customizable visual counters and unique notification sounds. Connects with over 7,500 apps.
- Custom push notifications for conversion events
- Gamified team KPI tracking
- Customizable celebration pages with counters
- Integration with over 7,500 apps via Zapier, Make.com, Pabbly
- Birds-eye analytics for tracked events
- Customizable notification sounds
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Hear every sale the moment it happens — on your phone, and on every screen in the room. PingBell turns the numbers that matter to your business — sales, signups, donations, goals — into live pings on your iPhone and live counters on any TV, tablet, or browser. Connect Shopify, Stripe, or any app that can send a webhook, and every win arrives as a notification with your own sound, then lights up the screens you’ve paired. PINGS THAT FIND YOU A sale rings your iPhone whether the app is open or closed, with the message you wrote and the sound you chose from more than 70 audio options. Tap the notification and you’re on that source’s chart. Mute a source or a whole workspace on this phone without silencing the TVs or your teammates. ONE VIEW FOR EVERY STORE YOU RUN Manage more than one business? The dashboard opens with a card per workspace — today’s pings and revenue in that store’s own time zone, a seven-day trend, and what’s new since you last looked — plus a feed of the latest pings from all of them. Tap a card to dive into that workspace. YOUR SCREENS, PAIRED FROM YOUR PHONE Open PingBell on an Apple TV or any computer screen and scan its code with this app. From then on, every screen follows your workspace: counters, celebrations, leaderboards, and the boards you design in the web editor at pingbell.io. BUILT FOR EVERY SCREEN IN THE ROOM - Live counters for sales, orders, revenue, signups, or donations - Leaderboards that rank your reps, stores, or sources - Celebrations: fireworks, sound, and on-screen messages on every win - Your logo, fonts, colors, and 70+ sounds CONNECT WHAT YOU ALREADY USE Shopify, Stripe, Zapier, Make, and any tool that can send a webhook. If it can fire an event, PingBell can ping your phone and put it on a screen. PERFECT FOR - Sales floors and team leaderboards - Retail and store counters - Fundraising and donation thermometers - Crowdfunding and launch-day counters - Call-center and SaaS dashboards: MRR, signups, tickets HOW IT WORKS 1. Create your workspace and connect a data source — or start with a static screen, like a menu or an announcement. 2. Design your screens in the PingBell web editor at pingbell.io on any computer. 3. Open PingBell on your TV and scan its code with this app to pair it. 4. Get every ping on your phone; edit anytime from your computer and every screen updates live. Terms: https://pingbell.io/terms Privacy: https://pingbell.io/privacy
Screenshots
Verdict
The clearest difference is review sentiment: PingBell at 100% against Shopify Inbox's 58%. Shopify Inbox's advantage is in-app purchases (none vs 7) and ratings volume (13K vs 8). On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. PingBell sells 7 in-app purchases, starting at $15.00 per month. Shopify Inbox asks for nothing beyond the download.
Shopify Inbox holds the better App Store score, 4.8 against 4.5. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 8, so its average is the more settled of the two. Written reviews complicate that: 58% of Shopify Inbox's written reviews are positive against 100% of PingBell's, so the app with the better star average is not the one people write more warmly about.
Shopify Inbox ships an update fortnightly, PingBell every 2 weeks. The most recent releases landed on October 19, 2026 and October 16, 2026 respectively.
| Parameter | Shopify Inbox | PingBell |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (13K ratings) — better | 4.5 (8 ratings) |
| Positive reviews | 58.1% of reviews | 100.0% of reviews — better |
| Number of ratings | 13K — better | 8 |
| Update frequency | Fortnightly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod, Apple TV — better |
| Requires iOS | 15.1 — better | 15.5 |
| Further details — not scored | ||
| Size | 41 MB | 169 MB |
| Age rating | 4+ | 4+ |
| Developer | Shopify Inc. | PingBell LLC |
Customer experience
Shopify Inbox
PingBell
Bugs and requests
Shopify Inbox
Reported bugs
3 issues- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts
Requested features
5 requests- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat
PingBell
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shopify Inbox
No in-app purchases
PingBell
- PingBell Core - Monthly$15.001 Month
- PingBell Hustlers - Monthly$25.001 Month
- PingBell Team - Monthly7 Days trial$25.001 Month
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- PingBell Plus - Monthly$35.001 Month
- PingBell Business - Monthly7 Days trial$50.001 Month
- PingBell Ballers - Monthly$75.001 Month
- PingBell Team - Agency7 Days trial$150.001 Month
Questions
Is Shopify Inbox free?
Is PingBell free?
Which has better reviews, Shopify Inbox or PingBell?
Do Shopify Inbox or PingBell have ads?
Which is updated more often, Shopify Inbox or PingBell?
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