Comparison

Shopify Inbox vs Tapday

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

Tapday

Read full description

Tapday is a groundbreaking service allowing Shopify sellers to swiftly establish their brand's optimal mobile app. It negates obstacles such as unsatisfactory UX, sluggish navigation, and security uncertainties that diminish mobile conversion rates. Additionally, it provides premium functionalities to maintain customer loyalty and encourage repeat sales, elevating your mobile conversion rates and revenue. Tapday distinguishes itself through exclusive features, designed aligning with both merchants' and consumers' requisites. It ensures that your mobile app emerges as an authentic sales conduit. Here are a few standout aspects of Tapday’s business enhancement features: - Enhanced Push Alerts: Engage your customers with direct-to-phone push alerts, making your campaigns significantly more effective than emails. - Cart Reminder Notifications: The app autonomously dispatches reminders for abandoned carts after a set duration, magnifying sales threefold by re-engaging customers. For a comprehensive overview of superior features and in-depth details, visit tapday.com. Develop your ideal app and optimize your customers' purchasing experience across all platforms. Present unparalleled services to your clientele and exploit the mobile domain to bolster your enterprise. Integrate with Shopify and venture into mobile sales!

Screenshots

Shopify Inbox4 screens
Tapday3 screens

Verdict

The call

Shopify Inbox and Tapday are too close to call on the numbers: across 6 compared parameters — price, update cadence, ads and in-app purchases among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, Tapday every 3 weeks. The most recent releases landed on October 21, 2026 and October 7, 2026 respectively.

ScorecardNo meaningful differences
Shopify Inbox versus Tapday: the parameters behind the verdict, then further details
ParameterShopify InboxTapday
PriceFreeFree
Rating4.8 (13K ratings) — better—
Positive reviews58.1% of reviews—
Number of ratings13K — better—
Update frequencyFortnightly — betterEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.115.0 — better
Further details — not scored
Size41 MB81 MB
Age rating4+4+
DeveloperShopify Inc.Tapday

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

Tapday

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shopify Inbox

No in-app purchases

None

Tapday

No in-app purchases

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is Tapday free?
Tapday is free to download, with no in-app purchases.
Do Shopify Inbox or Tapday have ads?
Neither Shopify Inbox nor Tapday shows ads.
Which is updated more often, Shopify Inbox or Tapday?
Shopify Inbox ships an update fortnightly, and Tapday every 3 weeks. Most recently, Shopify Inbox was updated on October 21, 2026 and Tapday on October 7, 2026.

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