Shopify Inbox vs Printify App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shopify Inbox
Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.
- Sell products and discounts via chat
- Automated message responses
- Track shopping cart activity
- Assign chats to staff
- Manage conversations from multiple channels
- Send order updates via email
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About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
Printify App
Manage your print-on-demand business on the go. View, edit, and update order details, production status, and fulfillment from your phone. Stay connected to your business anytime, anywhere.
- View all orders in one place
- Update order details
- Manage production status
- Manage fulfillment status
- Real-time order updates
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Start and grow your print-on-demand business wherever you are. The Printify App helps you create products, manage orders, and stay on top of your business, all from your phone. With the app, you can: - Browse the Printify Catalog - Create and publish products - Update your listings - Manage orders and track fulfillment - Place manual and sample orders - Top up your Printify Wallet - Share product mockups with friends, family, or on socials Whether you sell through Shopify, Etsy, WooCommerce, TikTok Shop, or your own online store, Printify helps you create products, keep orders moving, and grow your revenue from anywhere. More features to come as we continue improving your experience. Download the app now and keep your business at your fingertips.
Screenshots
Verdict
The clearest difference is rating: Shopify Inbox at 4.8 against Printify App's 3.0. Shopify Inbox also leads on review sentiment (58% vs 26%) and ratings volume (13K vs 44). Printify App's advantage is update cadence (every 5 days vs fortnightly) and chart position (#198 vs unranked). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Shopify Inbox holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 44, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 26% of Printify App's.
Shopify Inbox ships an update fortnightly, Printify App every 5 days. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.
| Parameter | Shopify Inbox | Printify App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (13K ratings) — better | 3.0 (44 ratings) |
| Positive reviews | 58.0% of reviews — better | 25.8% of reviews |
| Number of ratings | 13K — better | 44 |
| Update frequency | Fortnightly | Every 5 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #198 — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 17.0 |
| Further details — not scored | ||
| Size | 41 MB | 61 MB |
| Age rating | +4 | 4+ |
| Developer | Shopify Inc. | Printify |
Customer experience
Shopify Inbox
Printify App
Bugs and requests
Shopify Inbox
Reported bugs
3 issues- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts
Requested features
5 requests- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat
Printify App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shopify Inbox
No in-app purchases
Printify App
No in-app purchases
