Comparison

Shopify Inbox vs LITCH

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Shopify Inbox

Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.

Highlights
  • Sell products and discounts via chat
  • Automated message responses
  • Track shopping cart activity
  • Assign chats to staff
  • Manage conversations from multiple channels
  • Send order updates via email
Features
Read full description

About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

About

LITCH

Discover local home-based businesses and connect with them easily. This app allows customers to find unique crafts, services, and food, while enabling businesses to showcase their online presence and reach new customers.

Highlights
  • Explore home-based businesses
  • Smart search and filtering
  • Save favorite businesses
  • Create custom categories
  • Showcase business online presence
  • Manage business profile
Read full description

Discover LITCH, a community hub for local home-based businesses and their customers. Finding home-based businesses with an online presence has never been easier. With LITCH, we bring together a wide range of small businesses and customers in one simple, easy-to-use app. Whether you’re looking for handmade crafts, professional services, or home-made food, LITCH helps you discover businesses that are hard to find. Why Use LITCH? For Customers: -Explore home-based businesses in one place. -Use smart search and filter by category to find what you need quickly. -Save your favourite businesses for easy access later. -Create custom categories in your favourite page. For Businesses: -Showcase your online presence by subscribing to the app. -Increase visibility and reach without complex marketing. -Add your business in 5 simple steps. -Manage your business profile with ease. Key Features: -User-friendly search and navigation. -Business profiles with descriptions, links, badges, and images. -Regular updates to bring you new opportunities. Our Mission: At LITCH, we believe every small business deserves a chance to shine. Our goal is to create a community hub which will make it easier for customers to discover, connect, and support home-based businesses. Join today and discover the hidden gems waiting for you! By downloading this app you agree to: Apples Terms Of Use https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ and our privacy policy https://app.termly.io/policy-viewer/policy.html?policyUUID=3a9377f2-8284-4653-a07f-1ad3d1a5401f

Screenshots

Shopify Inbox4 screens
LITCH4 screens

Verdict

The call

The clearest difference is review sentiment: LITCH at 100% against Shopify Inbox's 58%. LITCH also leads on update cadence (every 4 days vs fortnightly) and rating (5.0 vs 4.8). Shopify Inbox's advantage is in-app purchases (none vs 3) and ratings volume (13K vs 4). On price, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. LITCH sells 3 in-app purchases, starting at $1.99 per month. Shopify Inbox asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

LITCH holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 100% of LITCH's.

UpkeepUpdate frequency

Shopify Inbox ships an update fortnightly, LITCH every 4 days. The most recent releases landed on October 26, 2026 and October 14, 2026 respectively.

Scorecard7 real differences · 3 level
Shopify Inbox versus LITCH: the parameters behind the verdict, then further details
ParameterShopify InboxLITCH
PriceFreeFree
Rating4.8 (13K ratings)5.0 (4 ratings) — better
Positive reviews58.1% of reviews100.0% of reviews — better
Number of ratings13K — better4
Update frequencyFortnightlyEvery 4 days — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFreemium
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.113.0 — better
Further details — not scored
Size41 MB48 MB
Age rating4+17+
DeveloperShopify Inc.LITCH LLC

Customer experience

Shopify Inbox

All ratings13,221 ratings
Positive94.9%
Neutral2.0%
Negative3.1%
Written reviews578 reviews
Positive58.1%
Neutral12.1%
Negative29.8%

LITCH

All ratings4 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews2 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Shopify Inbox

Reported bugs

3 issues
  • Notifications not working properly
  • Persistent 'unread' notifications even after messages are read
  • Inability to switch between multiple store accounts

Requested features

5 requests
  • Ability to set store hours and availability
  • Option to forward chat logs and customer info via email
  • Bulk archive/delete of old chat messages
  • Integration with WhatsApp Business
  • Ability to send and receive images/files in chat

LITCH

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Shopify Inbox

No in-app purchases

3 purchases

LITCH

Subscriptions2
  • Business Subscription14 Days trial$1.991 Month
  • Business Subscription – Yearly14 Days trial$19.991 Year
One-time1
  • Litch Promo – 1 Year Access$9.99

Questions

Is Shopify Inbox free?
Shopify Inbox is free to download, with no in-app purchases.
Is LITCH free?
LITCH is free to download, with in-app purchases available.
Which has better reviews, Shopify Inbox or LITCH?
LITCH is rated higher. Shopify Inbox averages 4.8 out of 5 from 13K ratings, while LITCH averages 5.0 from 4 ratings.
Do Shopify Inbox or LITCH have ads?
Neither Shopify Inbox nor LITCH shows ads.
Which is updated more often, Shopify Inbox or LITCH?
Shopify Inbox ships an update fortnightly, and LITCH every 4 days. Most recently, Shopify Inbox was updated on October 26, 2026 and LITCH on October 14, 2026.

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