Shopify Inbox vs LITCH
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shopify Inbox
Communicate with customers and drive sales directly through chat. This business chat app helps you close deals faster, foster customer loyalty, and reduce support time. Manage conversations, send products and discounts, and even automate messages.
- Sell products and discounts via chat
- Automated message responses
- Track shopping cart activity
- Assign chats to staff
- Manage conversations from multiple channels
- Send order updates via email
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About Shopify Inbox Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app. USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Use Shopify Inbox to: • Save time managing customer conversations from online store chat and the Shop app • Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts • Send automated messages and continue chats over email so you don’t need to respond in real time • Know when customers add or remove items from their shopping cart • Assign chats to your staff and team to scale customer conversations SHOP APP Let customers contact you from the Shop app. ----------- FEEDBACK & SUPPORT For 24/7 support visit the Shopify Help Center: help.shopify.com Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.
LITCH
Discover local home-based businesses and connect with them easily. This app allows customers to find unique crafts, services, and food, while enabling businesses to showcase their online presence and reach new customers.
- Explore home-based businesses
- Smart search and filtering
- Save favorite businesses
- Create custom categories
- Showcase business online presence
- Manage business profile
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Discover LITCH, a community hub for local home-based businesses and their customers. Finding home-based businesses with an online presence has never been easier. With LITCH, we bring together a wide range of small businesses and customers in one simple, easy-to-use app. Whether you’re looking for handmade crafts, professional services, or home-made food, LITCH helps you discover businesses that are hard to find. Why Use LITCH? For Customers: -Explore home-based businesses in one place. -Use smart search and filter by category to find what you need quickly. -Save your favourite businesses for easy access later. -Create custom categories in your favourite page. For Businesses: -Showcase your online presence by subscribing to the app. -Increase visibility and reach without complex marketing. -Add your business in 5 simple steps. -Manage your business profile with ease. Key Features: -User-friendly search and navigation. -Business profiles with descriptions, links, badges, and images. -Regular updates to bring you new opportunities. Our Mission: At LITCH, we believe every small business deserves a chance to shine. Our goal is to create a community hub which will make it easier for customers to discover, connect, and support home-based businesses. Join today and discover the hidden gems waiting for you! By downloading this app you agree to: Apples Terms Of Use https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ and our privacy policy https://app.termly.io/policy-viewer/policy.html?policyUUID=3a9377f2-8284-4653-a07f-1ad3d1a5401f
Screenshots
Verdict
The clearest difference is review sentiment: LITCH at 100% against Shopify Inbox's 58%. LITCH also leads on update cadence (every 4 days vs fortnightly) and rating (5.0 vs 4.8). Shopify Inbox's advantage is in-app purchases (none vs 3) and ratings volume (13K vs 4). On price, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. LITCH sells 3 in-app purchases, starting at $1.99 per month. Shopify Inbox asks for nothing beyond the download.
LITCH holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Shopify Inbox has 13K ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 58% of Shopify Inbox's written reviews are positive against 100% of LITCH's.
Shopify Inbox ships an update fortnightly, LITCH every 4 days. The most recent releases landed on October 26, 2026 and October 14, 2026 respectively.
| Parameter | Shopify Inbox | LITCH |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (13K ratings) | 5.0 (4 ratings) — better |
| Positive reviews | 58.1% of reviews | 100.0% of reviews — better |
| Number of ratings | 13K — better | 4 |
| Update frequency | Fortnightly | Every 4 days — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 13.0 — better |
| Further details — not scored | ||
| Size | 41 MB | 48 MB |
| Age rating | 4+ | 17+ |
| Developer | Shopify Inc. | LITCH LLC |
Customer experience
Shopify Inbox
LITCH
Bugs and requests
Shopify Inbox
Reported bugs
3 issues- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts
Requested features
5 requests- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat
LITCH
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Shopify Inbox
No in-app purchases
LITCH
- Business Subscription14 Days trial$1.991 Month
- Business Subscription – Yearly14 Days trial$19.991 Year
- Litch Promo – 1 Year Access$9.99









