Work Tasks Pro vs ServiceNow Agent

Business professionals need to know the status of critical processes and make quick decisions on the go. Work Tasks Pro app for Workflow Management is a premium application for mobile devices, which allows authenticated users to securely access and act upon work items on the move. Features • View and submit fill forms and work items • Fill and submit a form to initiate a process • Set a Form as a landing page for the app • View all work items or view work items from one of the categories • View work item details and remove the work item from the list • Approve or reject a request • Search for work items in the app and on the server • Flag work items based on importance or for reference • Identify the priority of work items based on the color code • Group work items based on the value of work item field • Sort work items based on priority • View queue items • Pick, allocate, move, prioritize, or recall a queue item • Receive real-time notifications • Customize Notification Sound • Localization support for various languages

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.