AnswerConnect vs CTM Phone
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
AnswerConnect
Manage your live reception account on your iOS device. This app provides access to a 24/7 customer service team, allowing you to view messages, customer contact information, and collaborate with your team. Stay updated on all customer interactions and ensure no message is missed.
- View inbound messages
- Access customer contact information
- Receive message notifications
- Forward messages via email/SMS
- Add notes to messages
- Collaborate with team on messages
- Archive messages
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AnswerConnect allows you to access and update your AnswerConnect live reception account on your iOS device. AnswerConnect gives you a 24/7 customer service team of experienced, friendly receptionists for your business. Get AnswerConnect’s live-answering service dashboard in your pocket and never miss a customer's message. Harness the best of AnswerConnect and ensure that you stay updated of all the customer messages we take on behalf of your business. With AnswerConnect iOS app you can: -- View inbound messages taken by our customer service team -- Access contact information of your customers -- Receive notifications for both customer messages and team chats alike -- Forward customer messages to your team via email/SMS -- Add notes to a customer message for your team to view -- Report a problem or an issue to the admin. -- Switch to Chats to collaborate with Team on client messages -- Archive messages for future use Note: It is essential to have a live AnswerConnect account to access the iOS app
CTM Phone
This business communication tool enables teams to manage calls, texts, and voicemails on the go. It provides conversation context and history, allowing users to add notes and tags during interactions. Requires an active CallTrackingMetrics account.
- Handle inbound/outbound calls
- Send/receive text messages
- Push notifications for new communications
- View contact details and activity history
- Add notes and tags during calls
- Review call recordings and voicemails
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CTM Phone is the mobile softphone for teams using CTM. It keeps agents connected to calls, texts, and voicemails on the go, with the context of every conversation captured in your CTM account. Handle conversations from anywhere: • Answer and place inbound and outbound calls using your CTM tracking numbers • Send and receive text messages with customers and leads • Get push notifications for new calls, texts, and voicemails • See which number or campaign a contact is responding to See the history behind every call: • View contact details, notes, tags, and recent activity • Quickly scan activity that started from calls, texts, forms, and website chats recorded in CTM • Add notes and tags while you’re on the call to keep the team in sync • Review recordings and voicemails so you can follow up confidently CTM Phone is a companion to the CallTrackingMetrics web app. Admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the web interface. An active CallTrackingMetrics account on a supported plan is required.
Screenshots
Verdict
The clearest difference is rating: AnswerConnect at 4.7 against CTM Phone's 3.7. AnswerConnect also leads on ratings volume (1.1K vs 31) and review sentiment (52% vs 33%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
AnswerConnect holds the better App Store score, 4.7 against 3.7. That said, the two scores are not equally well evidenced: AnswerConnect has 1.1K ratings behind it against 31, so its average is the more settled of the two. Written reviews point the same way: 52% of AnswerConnect's written reviews are positive against 33% of CTM Phone's.
AnswerConnect ships an update every 9 days, CTM Phone weekly. The most recent releases landed on October 25, 2026 and October 22, 2026 respectively.
| Parameter | AnswerConnect | CTM Phone |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (1.1K ratings) — better | 3.7 (31 ratings) |
| Positive reviews | 52.4% of reviews — better | 33.3% of reviews |
| Number of ratings | 1.1K — better | 31 |
| Update frequency | Every 9 days | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 233 MB | 62 MB |
| Age rating | 4+ | 4+ |
| Developer | AnywhereWorks | CallTrackingMetrics |
Customer experience
AnswerConnect
CTM Phone
Bugs and requests
AnswerConnect
Reported bugs
3 issues- Notifications not working as expected
- App crashes and compatibility issues
- Inconsistent performance across devices
Requested features
3 requests- Detailed call logs and usage tracking
- Customizable notification settings
- Improved integration with scheduling tools
CTM Phone
Not enough reviews yet to summarise bugs or requests.
In-app purchases
AnswerConnect
No in-app purchases
CTM Phone
No in-app purchases
