myPhonak vs myRemote App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
myPhonak
This app offers enhanced hearing controls and personalization for your hearing aids. Adjust volume, sound settings, and select programs for different situations. It also provides remote support from your hearing care professional and tracks health data like steps and wearing time.
- Remote hearing aid control
- Personalized sound adjustments
- Pre-defined listening programs
- Live remote support
- Health data tracking (steps, wearing time)
- Battery level monitoring
- Cleaning reminders
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The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit, Lumity and Infinio devices ** Available on Audéo Fit only ***Available on Audéo Fit , Lumity and Infinio devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: • Phonak Audéo™ E (EON) Sphere • Phonak Audéo™ E (EON) • Phonak CROS E (EON) • Phonak Naída™ L-M • Phonak Virto™ I (Infinio) • Phonak Audéo™ I (Infinio) • Phonak CROS™ I (Infinio) • Phonak Sky™ L (Lumity) • Phonak Naída™ L (Lumity) • Phonak Terra™+ • Phonak CROS™ L (Lumity) • Phonak Audéo Fit™ (Lumity) • Phonak Slim™ L (Lumity) • Phonak Audéo™ L (Lumity) • Phonak Audéo Life™ (Lumity) • Phonak CROS™ P (Paradise) • Phonak Audéo Fit™ (Paradise) • Phonak Audéo Life™ (Paradise) • Phonak Virto™ P-312 (Paradise) • Phonak Naída™ P (Paradise) • Phonak Audéo™ P (Paradise) • Phonak Audéo™ M (Marvel) • Phonak Bolero™ M (Marvel) • Phonak Virto™ M-312 (Marvel) • Phonak Naída™ M-SP (Marvel) • Phonak Naída™ Link M (Marvel) Device compatibility: iPhone 6s and newer running iOS Version 16.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
myRemote App
Control and adapt your hearing aids directly from your smartphone. Adjust settings, manage listening programs, and access helpful services to enhance your hearing experience.
- Remote control of hearing aids
- Adjust listening programs
- Tinnitus signal
- Volume control
- Sound balance adjustment
- Battery status display
- Device usage statistics
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Disclaimer:This app is intended for download and use by individuals aged 18 years and above only. The information provided through this app is for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment. Users should consult a qualified Healthcare Professional (HCP)for any medical questions, concerns, or assistance. The myRemote app enables users of dedicated hearing aids, purchased 2014 or later, to adapt these safely and conveniently to their individual requirements and to adjust and control them. In addition, the myRemote app includes various services and functions that support or automatically take over the extended use of your hearing aids. All features and services are subject to the following factors: - brand, type and platform of the hearing aid - specific functions supported by the hearing aid - services offered by the brand or distributor - country-specific availability of services Basic functions of the myRemote app: With the myRemote app the hearing aid wearer can use a smartphone to remote control the paired hearing aids. The myRemote app also offers a comfortable range of functions for simple devices in the entry-level segment, e.g. - various listening programs - tinnitus signal - volume control - sound balance Hearing aid-dependent functions of the app: Depending on the technical equipment of the hearing aids and depending on the default functions of the provider, the myRemote allows the following functions to be controlled, like - directional hearing - separate adjustment of both hearing aids - muting the hearing aids - volume control - motion sensor ... as well as displaying and setting the battery charge status, warning signals, device usage and statistics for user satisfaction Services at a glance: The availability of the listed services and features depends on the make and model of the hearing aid, distribution channel, country / region and service package. Brand specific Features: In addition to the features and services that are available to all users, this app includes features that are designed and made available to specific brands only. The user guide for the app can be accessed from the app settings menu. Alternatively, you can download the user guide in electronic form from www.wsaud.com or order a printed version from the same address. The printed version will be made available to you free of charge within 7 working days. Manufactured by WSAUD A/S Nymøllevej 6 3540 Lynge Denmark UDI-DI (01)05714880113181
Screenshots
Verdict
The clearest difference is rating: myPhonak at 4.4 against myRemote App's 3.7. myPhonak also leads on ratings volume (124K vs 15) and chart position (#78 vs unranked). myRemote App's advantage is device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
myPhonak holds the better App Store score, 4.4 against 3.7. That said, the two scores are not equally well evidenced: myPhonak has 124K ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 31% of myPhonak's written reviews are positive against 20% of myRemote App's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 30, 2026 and October 29, 2026 respectively.
| Parameter | myPhonak | myRemote App |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (124K ratings) — better | 3.7 (15 ratings) |
| Positive reviews | 31.0% of reviews — better | 20.3% of reviews |
| Number of ratings | 124K — better | 15 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #78 — better | — |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 201 MB | 248 MB |
| Age rating | 17+ | 17+ |
| Developer | Sonova AG | Sivantos Pte. Ltd. |
Customer experience
myPhonak
myRemote App
User reviews
myPhonak
From 124K App Store ratingsWhat we love
- 🚀 Excellent sound quality
- 👍 Customizable settings
- 🚀 Quick Bluetooth connectivity
- 👍 Helpful customer support
Room to improve
- 🐛 Unreliable Bluetooth connection
- 🐛 Settings not saved consistently
- 🐛 Frequent app crashes
- 🔋 Drains phone battery
- 🐛 Pairing issues with multiple devices
myRemote App
From 15 App Store ratingsWhat we love
- 🚀 Easy to use
- 👍 Good volume controls
- 🚀 Responsive app
- 🚀 Excellent app
- 👍 Hearing improvement
Room to improve
- 🐛 Bluetooth connectivity issues
- 🐛 Unreliable app
- 🐛 Volume controls not working
- 🐛 Settings not saved
- 🐛 Frequent disconnections
Bugs and requests
myPhonak
Reported bugs
4 issues- App fails to connect to hearing aids
- Hearing aid settings randomly reset
- Bluetooth streaming quality issues
- Inaccurate battery level indicators
Requested features
4 requests- Apple Watch app integration
- More granular EQ controls
- Ability to set custom default programs
- Improved battery life reporting
myRemote App
Reported bugs
5 issues- App not recognizing hearing aid brands
- Bluetooth pairing issues
- App losing connection with hearing aids
- Volume controls not working as expected
- App not remembering settings
Requested features
5 requests- Individual volume adjustment for each hearing aid
- Equalizer settings
- Dedicated app for hearing aids
- Ability to save custom settings
- More control over hearing aid features
In-app purchases
myPhonak
No in-app purchases
myRemote App
No in-app purchases









