SMS360 Mobile vs CTM Phone

The SMS360 Behavioural Observation application was developed to allow users to capture and record data in the field using a mobile device in real time. Data captured is synchronised with the Web based SMS360 Risk Management application. If an internet connection is not available at the time of input, the data can still be captured and synchronised later. The User will be presented with a set of questions that are relevant to the SMS360 module being accessed. Supporting information can be uploaded as required by the module. All reporting is carried out from the Web based SMS360 application. User access is controlled by way of a User Name and Password that is managed in SMS360.

CTM Phone is the mobile softphone for teams using CTM. It keeps agents connected to calls, texts, and voicemails on the go, with the context of every conversation captured in your CTM account. Handle conversations from anywhere: • Answer and place inbound and outbound calls using your CTM tracking numbers • Send and receive text messages with customers and leads • Get push notifications for new calls, texts, and voicemails • See which number or campaign a contact is responding to See the history behind every call: • View contact details, notes, tags, and recent activity • Quickly scan activity that started from calls, texts, forms, and website chats recorded in CTM • Add notes and tags while you’re on the call to keep the team in sync • Review recordings and voicemails so you can follow up confidently CTM Phone is a companion to the CallTrackingMetrics web app. Admin features such as configuration, reporting, routing rules, and form or chat setup are managed in the web interface. An active CallTrackingMetrics account on a supported plan is required.