Remote Eye vs VSight Remote

Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones. Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel. REMOTE EYE ® SPECIAL FEATURES - Unlimited calling. Unlimited minutes. - Unlimited minutes of recording and storage of video calls and files. - Online/Hotline personal support in less than 24 hours x 365 days. - Free training by non-presential means. - Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese. - Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours. - Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles. - On-premise installation available. - Integration into enterprise systems such as ERP or CRM.

Connect to an expert and collaborate on tasks with augmented reality. VSight Remote is a complete collaboration and knowledge sharing tool that allows remote field technicians and experts to connect and collaborate via live video, audio, augmented reality content. Benefits of using VSight Remote in your business: • Connect instantly to the right expert and information. 
• Scale your expertise
 • Eliminate expert travel costs with ’See What I See’ remote functionality • Improve communication with AR annotations on a live video stream.
 • Maximize customer satisfaction Features: ANNOTATIONS: Experts have the ability to draw, highlight and top of real-world objects in a shared video. SCREEN SHARING: PC or Mac applications or entire screen (web, .cad, .dwg, etc.) can be shared in the remote screen of the smartphone, tablet, or smart-glass. DRAWING IN FREEZE MODE: In the remote session, it is possible to take snapshots of the video frame and simultaneously draw directions, shapes, text, etc. on the image. CHAT: A WhatsApp-style chat to communicate with your technicians and your customers in real-time. COLLABORATIONS: Scroll, zoom, draw on same document (.pdf, .png, .jpeg, .obf, . fbx) in realtime. Remote user sees everything from expert’s knowledge. DRAWING IN AR: In the remote session, it is possible to draw and write notes on the live image in augmented reality in real-time. ADAPTIVE VIDEO QUALITY: Video quality is adjusted based on connection quality to adopt changes. Please get in touch with our VSight Remote team to set up your accounts and benefit from VSight Remote: info@vsight.io