Remote Eye vs Comau AssistPro

Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones. Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel. REMOTE EYE ® SPECIAL FEATURES - Unlimited calling. Unlimited minutes. - Unlimited minutes of recording and storage of video calls and files. - Online/Hotline personal support in less than 24 hours x 365 days. - Free training by non-presential means. - Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese. - Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours. - Creation, upload and management of customer's corporate accounts in App Store with the customized Remote Eye ® apps for mobiles. - On-premise installation available. - Integration into enterprise systems such as ERP or CRM.

Comau AssistPro provides a comprehensive remote technical assistance service to improve the availability and efficiency of your facilities. Thanks to this innovative solution, which uses augmented reality and real-time video, our best technicians can connect virtually with your team to assist them, reducing downtime, improving first-time fix rates, and optimizing knowledge sharing. This helps ensure that your automated systems operate at peak capacity, reducing disruptions and safeguarding your bottom line. With Comau AssistPro you can: - Get in touch with Comau specialists in real time to receive technical assistance. - Receive remote support from Comau technicians to quickly and safely perform diagnostics on machines in the field. - Use smartphones, tablets, or smart glasses with AR to share information and data from the field. - Communicate via an integrated chat with the support of automatic simultaneous translation. - Record assistance sessions for later review. Comau AssistPro helps maintain the performance and reliability of Comau solutions over time, providing operators with advanced technical support to minimize downtime and optimize maintenance.