ServiceMatters vs Pro Field Tech
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceMatters
Access a vast library of technical reference materials for a major appliance manufacturer's brands. Download instruction guides, job aids, and service manuals directly to your mobile device.
- 100,000+ technical reference materials
- Whirlpool Corporation brand portfolio
- Download instruction guides
- Access job aids
- Service manuals available
- Mobile access
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ServiceMatters has gone mobile! Access over 100,000 technical reference materials encompassing Whirlpool Corporation’s portfolio of brands. Download instruction guides, job aids, service manuals and more, straight to your phone.
Pro Field Tech
This platform helps appliance service companies and mobile technicians manage field service operations from start to finish. It facilitates scheduling, job assignment, customer communication, and performance tracking. The mobile app ensures field teams stay connected with essential job details and workflows.
- Schedule and assign work orders
- Track job status, notes, and photos
- Customer communication for appointments
- Inventory and warranty claim management
- Technician productivity reports
- Mobile app for field teams
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Pro Field Tech is a field service management platform built for appliance service companies and mobile technicians. Coordinate work from dispatch to completion: • Schedule and assign work orders • View jobs and technician routes • Track status, notes, photos, signatures, and parts • Communicate appointment updates with customers • Manage inventory, warranty claims, and service history • Review technician productivity and operational reports The technician app keeps field teams connected to the office with job details, navigation, checklists, service notes, photo evidence, customer signatures, parts tracking, and completion workflows. A Pro Field Tech company account is required.
Screenshots
Verdict
The clearest difference is rating: Pro Field Tech at 5.0 against ServiceMatters's 2.6. Pro Field Tech also leads on update cadence (every 2 days vs every 2 months). ServiceMatters's advantage is ratings volume (27 vs 1) and iOS requirement (13.0 vs 15.0.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Pro Field Tech holds the better App Store score, 5.0 against 2.6. That said, the two scores are not equally well evidenced: ServiceMatters has 27 ratings behind it against 1, so its average is the more settled of the two.
ServiceMatters ships an update every 2 months, Pro Field Tech every 2 days. The most recent releases landed on October 8, 2026 and October 9, 2026 respectively.
| Parameter | ServiceMatters | Pro Field Tech |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (27 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 10.0% of reviews | — |
| Number of ratings | 27 — better | 1 |
| Update frequency | Every 2 months | Every 2 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.0.0 |
| Further details — not scored | ||
| Size | 335 MB | 49 MB |
| Age rating | 17+ | 4+ |
| Developer | Whirlpool Corporation | pedro alix |
Customer experience
ServiceMatters
Pro Field Tech
In-app purchases
ServiceMatters
No in-app purchases
Pro Field Tech
No in-app purchases
Questions
Is ServiceMatters free?
Is Pro Field Tech free?
Which has better reviews, ServiceMatters or Pro Field Tech?
Do ServiceMatters or Pro Field Tech have ads?
Which is updated more often, ServiceMatters or Pro Field Tech?
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