NHS App vs Heartbeat CLM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NHS App
Access a range of NHS services securely from your smartphone or tablet. Request repeat prescriptions, view test results, manage appointments, and receive messages from your GP surgery. You can also manage services for others if granted access.
- Request repeat prescriptions
- View test results
- Manage appointments
- Access 111 online
- Find nearby NHS services
- Manage health for others
- Receive messages from GP surgery
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The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man. You can also log in through the NHS website on a computer to use NHS App services. Access NHS services ---------------------- Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more. Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem. Manage your health -------------------- The NHS App gives you a convenient way to view your health information, including your test results. You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision. Receive messages ------------------- You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages. Manage services for other people --------------------------------- You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery. Log in securely --------------- The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services. If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.
Heartbeat CLM
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Using the App, sales teams are able to present interactive and engaging digital sales aid content in order to enhance the face-to-face experience with healthcare professionals. Integrating directly with existing tablet email functionality, sales teams can extend face-to face calls and drive continuity in communication by sending healthcare professionals compliant emails. Every tap and interaction is tracked and recorded in our proprietary analytics. This enables customers to gather insights and gauge the effectiveness of the content in real time and adjust their communications accordingly. Heartbeat™ is used in conjunction with other platforms, such as Veeva, to test CLM campaign concepts and prototypes. Customers are able to publish content to the Heartbeat™ App, test within research groups or with sales teams, before refining and enhancing the content based on user feedback. Heartbeat is available for Pulse customers.
Screenshots
Verdict
The clearest difference is device support: NHS App at 3 against Heartbeat CLM's 1. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NHS App ships an update every 3 weeks, Heartbeat CLM every 6 weeks. The most recent releases landed on October 29, 2026 and December 4, 2025 respectively.
| Parameter | NHS App | Heartbeat CLM |
|---|---|---|
| Price | Free | Free |
| Rating | 2.7 (76 ratings) — better | — |
| Positive reviews | 24.1% of reviews | — |
| Number of ratings | 76 — better | — |
| Update frequency | Every 3 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad, iPod — better | iPad |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 13 MB | 104 MB |
| Age rating | 12+ | 12+ |
| Developer | NHS Digital | Pulse Digital |
Bugs and requests
NHS App
Reported bugs
4 issues- Inability to log in after recent update
- Blank screens and loading issues
- Incorrect or missing appointment details
- Syncing problems with GP records
Requested features
5 requests- Ability to book appointments directly
- Improved integration with other health apps
- Inclusion of full medical history
- Persistent login and biometric support
- Notification system for prescription status
Heartbeat CLM
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NHS App
No in-app purchases
Heartbeat CLM
No in-app purchases







