NHS App vs Right Decision Service
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NHS App
Access a range of NHS services securely from your smartphone or tablet. Request repeat prescriptions, view test results, manage appointments, and receive important messages from your GP surgery. You can also manage services for others if granted access.
- Request repeat prescriptions
- View test results
- Manage appointments
- Access health information
- Receive messages from GP
- Manage services for others
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The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man. You can also log in through the NHS website on a computer to use NHS App services. Access NHS services ---------------------- Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more. Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem. Manage your health -------------------- The NHS App gives you a convenient way to view your health information, including your test results. You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision. Receive messages ------------------- You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages. Manage services for other people --------------------------------- You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery. Log in securely --------------- The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services. If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.
Right Decision Service
Provides digital tools to help healthcare professionals and individuals make informed decisions about health and care. It offers validated evidence for quick, safe decision-making on the go.
- Digital decision support tools
- Validated evidence-based information
- On-the-go decision making
- Empowers professionals and citizens
- Safe and quick decision support
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This app is a source of digital tools that empower professionals and citizens to make the best decisions possible about their health and care. These tools enable staff and citizens to make safe decisions quickly ‘on the go’, based on validated evidence. Medical disclaimer: Please seek healthcare professional advice in addition to using this app and before making any healthcare decisions.
Screenshots
Verdict
The clearest difference is review sentiment: NHS App at 24% against Right Decision Service's 0%. On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NHS App ships an update every 3 weeks, Right Decision Service monthly. The most recent releases landed on November 10, 2026 and November 7, 2026 respectively.
| Parameter | NHS App | Right Decision Service |
|---|---|---|
| Price | Free | Free |
| Rating | 2.7 (76 ratings) — better | — |
| Positive reviews | 24.1% of reviews — better | 0.0% of reviews |
| Number of ratings | 76 — better | — |
| Update frequency | Every 3 weeks — better | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 13 MB | 44 MB |
| Age rating | 12+ | 17+ |
| Developer | NHS Digital | Tactuum, LLC |
Customer experience
NHS App
Right Decision Service
Bugs and requests
NHS App
Reported bugs
4 issues- Inability to log in after recent update
- Blank screens and loading issues
- Incorrect or missing appointment details
- Syncing problems with GP records
Requested features
5 requests- Ability to book appointments directly
- Improved integration with other health apps
- Inclusion of full medical history
- Persistent login and biometric support
- Notification system for prescription status
Right Decision Service
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NHS App
No in-app purchases
Right Decision Service
No in-app purchases
