BA vs Usedesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BA
Monitor your brand's media presence across social media and news outlets. Process messages, tag content, and receive alerts for significant publications. Analyze key metrics like mentions, sentiment, and topics.
- Brand media monitoring
- Social media analysis
- Message processing
- Sentiment analysis
- Topic tracking
- Customizable alerts
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Приложение позволяет получать информацию о состоянии медиаполя бренда в социальных медиа и СМИ, обрабатывать сообщения, а также получать оповещения о важных публикациях. В приложении вы можете: - Просматривать ленту сообщений по темам; - Проводить экспресс-оценку метрик динамики упоминаний, тональности и тематики публикаций; - Производить обработку сообщений: тегировать, редактировать тональность, помещать в избранное, удалять; - Работать с фильтрами по основным параметрам и осуществлять поиск публикаций внутри темы; - Получать и просматривать оповещения о важных событиях в темах
Usedesk
This customer support app allows managers and agents to handle client inquiries from any location. It provides tools to respond across various communication channels, filter and track important tickets, and view client communication history.
- Respond to clients across multiple channels
- Track tickets with filters
- View client communication history
- Handle inquiries on the go
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UseDesk for mobile phones was developed specifically for customer support managers and agents who are not attached to a single place. Clients' inquiries are always at hand, no matter where you are. UseDesk has all the necessary features: - Answer to clients in either of communication channels - Track the most important tickets using the right filter - View the history of communication with a given client
Screenshots
Verdict
The clearest difference is review sentiment: Usedesk at 50% against BA's 20%. Usedesk also leads on iOS requirement (12.0 vs 16.6). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 5, 2026 and September 29, 2026 respectively.
| Parameter | BA | Usedesk |
|---|---|---|
| Price | Free | Free |
| Rating | — | 3.0 (4 ratings) — better |
| Positive reviews | 20.0% of reviews | 50.0% of reviews — better |
| Number of ratings | — | 4 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 124 MB | 94 MB |
| Age rating | 9+ | 4+ |
| Developer | Andrey Chivin | BLIZHE K DELU, OOO |
Customer experience
BA
Usedesk
In-app purchases
BA
No in-app purchases
Usedesk
No in-app purchases
